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Customer Service Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Page Personnel Finance Full time
About the Role

We are seeking a highly skilled and empathetic individual to join our team as a Customer Service Specialist in our Nottingham office.

As a key member of our team, you will be responsible for providing exceptional customer service, resolving complex issues, and supporting customers through challenging situations.

Key Responsibilities
  • Deliver outstanding customer service, ensuring that customers feel valued and supported.
  • Assess customer circumstances, identify solutions, and provide guidance on credit options.
  • Work collaboratively with customers to understand their needs, build trust, and achieve positive outcomes.
  • Stay up-to-date with regulatory requirements, industry developments, and company policies to ensure compliance.
What We Offer
  • A competitive salary and benefits package, including 25 days paid holiday + bank holidays.
  • The opportunity to work in a dynamic, inclusive environment with a diverse team.
  • Professional development and training to enhance your skills and career prospects.
  • A flexible working arrangement, with the option to work from home after the initial 12-week training period.
Requirements
  • Excellent verbal communication and interpersonal skills.
  • A passion for delivering exceptional customer service and a natural problem-solving ability.
  • Ability to empathize with customers, understand their needs, and provide tailored solutions.
  • High level of resilience and adaptability in a fast-paced environment.