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Technical Support Specialist
2 months ago
Magentus products and services have been at the forefront of delivering health technology for over 30 years, offering deep expertise across clinical systems, health informatics, and practice management.
Our team is dedicated to connecting the health ecosystem and transforming digital healthcare at scale.
We are seeking a skilled Technical Support Specialist to join our team, providing remote technical support for our customers who may be experiencing technical issues with our products.
Key Responsibilities:- Provide remote technical support for customers experiencing technical issues with our products
- Answer customer telephone calls and respond to customer tickets
- Raise incidents for reporting failures and errors found during monitoring and other support duties
- Owning and resolving customer issues, including liaison with 3rd party clinical system providers
- Participation in out-of-hours rota
- Providing on-site support for new projects and installations
- Ability to troubleshoot technical issues using remote connection facilities or over the telephone
- Knowledge of ITIL service management protocol
- SQL Querying and Linux Operating Systems
- Flexible working environment with hybrid working between Mansfield office and Home
- 25 days annual leave (increases with length of service up to 4 days) plus 8 bank holiday
- Holiday purchase scheme via salary sacrifice
- An extra day annual leave for your birthday
- Enhanced Maternity Leave
- Religious holiday swap programme
- Paid time off during the working day to donate blood
- Product Training
- Length of service awards
- Performance Annual Bonus Programme
We are an equal opportunities employer and do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.
We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed.
We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.
