Technical Support Specialist
4 weeks ago
Technical Support Role
To provide high-quality technical support to DSE's external customers on the company's electronic control modules for various generator and control applications, including renewable energy, backup/emergency power, and complex applications.
Support internal teams, including production, engineering, sales & marketing, test & approvals, and technical support team members, with technical guidance and product development expertise.
Train global and local customers, and internal personnel, on DSE products and their applications.
Visit customers globally and locally for sales, training, or fault-finding purposes.
Requirements:
- General knowledge of generator applications and systems
- Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience
- Ability to work independently and possess strong team working skills
Key Responsibilities:
- Provide technical support to customers via phone, email, remote desktop sessions, and face-to-face on DSE products.
- Deliver training sessions on DSE products covering technical functions, applications, and common faults.
- Test and confirm reported issues from customers, following company procedures and guidelines for remedial action.
- Prepare technical documentation, including product manuals and training instructions.
- Proofread technical documents authored by other personnel.
- Provide development guidance to engineering on new and existing product features.
- Assist the test and approval department in comprehensive product testing.
- Support DSE internal teams with technical expertise.
- Comply with internal procedures and documentation.
- Submit a monthly report to the global support manager on previous month's activities.
Benefits:
- 25 days holiday + Bank Holidays
- New flexible holiday scheme
- Bupa Healthcare package
- Life Insurance
- Enhanced Maternity/Paternity pay
- 5% Pension contributions
- Companywide performance-based annual bonus scheme
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