IT Support Specialist

2 months ago


Mansfield, Nottinghamshire, United Kingdom PKF-Francis Clark Chartered accountants & business advisers Full time

About PKF-Francis Clark Chartered Accountants & Business Advisers

We are a leading firm of chartered accountants and business advisers, providing a wide range of services to businesses and individuals across the UK.

Job Summary

We are seeking an IT Support Specialist to join our team, providing technical support and assistance to our staff across the firm.

Key Responsibilities

  • Provide front-line IT desktop support, troubleshooting and resolving technical issues remotely or in-person
  • Support and deliver user training for new starters, ensuring they are equipped with the necessary skills and knowledge to use our IT systems
  • Assist with user administration, including setting up new users in Active Directory and Exchange
  • Contribute to the building and maintenance of end-user hardware, ensuring it is in good working order
  • Carry out general departmental administration, including data entry, spreadsheet management and asset tracking
  • Support IT projects and roll-outs, ensuring they are delivered on time and to a high standard

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with staff at all levels
  • Strong technical skills, with a good understanding of Windows 10 Operating System and Microsoft Office 365 products
  • Good troubleshooting and problem-solving skills, with the ability to resolve technical issues efficiently
  • Awareness and appreciation of the importance of security and confidentiality within a professional services environment

Desirable Skills

  • Experience with Citrix, Business and Accounting applications, MS Teams and Document Management Systems
  • Knowledge of iOS and mobile phone support


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