Technical Support Specialist
5 days ago
Magentus products and services have been at the forefront of delivering health technology for over 30 years, offering deep expertise across clinical systems, health informatics, and practice management.
We are connecting the health ecosystem and transforming digital healthcare at scale, driven by our dedicated teams across the globe.
Our Support Team is the first point of contact for our customers, monitoring customer systems, responding to and resolving customer tickets, and supporting the installation of new products and product fixes.
As a Technical Support Specialist, you will provide remote technical support for our customers experiencing technical issues with our products, answering customer telephone calls, and raising incidents for reporting failures and errors.
You will own and resolve customer issues, including liaison with 3rd party clinical system providers, and participate in out-of-hours rota.
From time to time, you may be expected to provide on-site support for new projects and installations.
This is primarily an application support role, requiring understanding of technical IT applications, file structures, and permissions, and ideally previous IT helpdesk experience.
Key skills include troubleshooting technical issues using remote connection facilities or over the telephone, SQL querying, Linux operating systems, and knowledge of ITIL service management protocol.
What We OfferWe offer a flexible working environment, with hybrid working between our Mansfield office and home.
Our benefits include 25 days annual leave (increasing with length of service), 8 bank holidays, holiday purchase scheme, an extra day annual leave for your birthday, enhanced maternity leave, religious holiday swap programme, paid time off to donate blood, product training, and more.
We are an equal opportunities employer, committed to fostering a workplace where everyone has the opportunity to thrive and succeed.
We are a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.
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