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IT Support Specialist
2 months ago
Job Summary
The Elizabeth Glaser Pediatric AIDS Foundation is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to end-users, assisting in the provision of IT infrastructure administration, and assisting in the provision of training and capacity building.
Key Responsibilities
- Provide first-line technical support to end-users, including troubleshooting hardware and software issues.
- Assist in monitoring and optimization of the organization's network infrastructure (LAN/WAN and PABX system).
- Diagnose and troubleshoot issues to do with network connectivity and servers.
- Administer user domain accounts with appropriate roles and rights on the AD DS.
- Monitor network security appliances and endpoints to identify threats and mitigate them.
- Conduct routine checks and updates to ensure the security and integrity of computer systems (Backup and Visualization solutions).
- Assist in the development and delivery of basic IT training to enhance IT literacy among end-users.
- Provide guidance to end-users on best practices for utilizing IT resources effectively.
- Support an up-to-date inventory of IT assets, tracking their usage, repairs and ensuring proper functioning.
- Support the procurement (providing technical guidance), deployment, and maintenance of IT equipment.
- Setup and configure network or standalone printers, tablets, desktops and laptop computers for end-users.
- Ensure IT Policies, SOP's and best practices guides are enforced.
- Maintain an up-to-date inventory of approved application software and licenses tagged to users.
- Assist and support in preparing reports on IT operations.
Requirements
- Bachelor's degree in Management Information Systems, Computer Science, Information Technology, or an equivalent field.
- Current relevant technical certifications (prefer MCSA, CCNA, A+, ITIL) is an added advantage.
- Minimum of 3 years' experience in IT user support and administration with experience in IT service delivery and technical support in a busy institution.
Preferred Qualifications
- Broad understanding of network infrastructure, systems administration, and cybersecurity; Active Directory, Firewalls, DNS, VPN, WSUS, GPO etc.
- Relevant knowledge on deploying Windows and Linux servers, client configuration in Windows 10/11, Linux and MacOS, and Microsoft 365 Apps and Services.
- Proficiency in troubleshooting computer hardware and software issues.
- Attention to detail with the ability to critical thinking and high level of problem-solving skills.
- Ability to confidently interact with clients; listen to the issue and provide a solution professionally.
- Strong interpersonal and communication skills (verbal and written).
- Ability to work collaboratively in a team environment.
- Strong enthusiasm for IT and a desire to learn and grow in the field.
EGPAF is an Equal Opportunity Employer
The Elizabeth Glaser Pediatric AIDS Foundation is an equal opportunity employer and affords equal opportunity to all employees and applicants for employment regardless of race/ethnicity, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability or genetics. In addition to country law requirements, EGPAF complies with US laws governing nondiscrimination in employment in every location in which the Foundation has facilities.
