IT Support Specialist

4 weeks ago


Mansfield, Nottinghamshire, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time
Job Description

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Sherwood Forest Hospitals NHS Foundation Trust. As a key member of our Technical Strategic Business Unit, you will play a crucial role in delivering high-quality ICT services to our local health community.

Key Responsibilities:

  1. Take ownership of technical tasks and projects, ensuring the delivery of high-quality ICT services to the Local Health Community
  2. Ensure our customers receive outstanding customer service
  3. Work closely with the Second Line Support Team Leader to develop and deliver technical activities across the local health community
  4. Support the implementation of systems and processes as part of both national and local ICT strategies

Requirements:

  • Working knowledge of MS Windows Office, internet and email applications up to subject matter expert level
  • Knowledge of the Data Protection Act and issues around data confidentiality
  • Extensive knowledge of clinical and business functions across the local health community
  • Detailed knowledge and awareness of uses of Health Informatics across the NHS

Qualifications:

  • A relevant degree or technical qualification or equivalent technical experience
  • In possession of the ECDL/MOST qualification
  • Excellent IT skills with Advanced Keyboard skills.
  • Microsoft desktop Operating Systems
  • Network Topologies
  • Virtual Desktops

Experience:

  • Technical experience within an IT environment
  • Prior experience of delivering and technical documentation
  • Ability to present material accurately to colleagues
  • Experience of working as part of a customer focussed team
  • Excellent communication skills - written, verbal and interpersonal.
  • Excellent organisational skills
  • Excellent time-management skills with a pro-active and flexible approach
  • Experience and ability to develop and maintain effective working relationships with project managers, with project team members, and with staff in the NHS.

Contractual Requirements:

  • Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
  • Ability to travel in order to attend meetings/deliver training at point of need.
  • Clean driving licence and use of own car.
  • Requirement to form part of an on-call rota


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