Care Coordinator

6 months ago

Aberdeen, United Kingdom Healthrites care solutions Full time

**Opportunity**
Healthrites Care Solutions have a fantastic and an Unmissable opportunity for a care coordinator either on a Permanent or Part time basis to join their
Professional growing team in Aberdeen. As care coordinator you will play you will play a vital part ensuring that our clients receive the best in class quality care, ensure proper management and deployment of resources and care workers are matched to clients based on the level of support and care they need and also support the growth of our business.
The team in Aberdeen are looking for a compassionate, professional customer focus, efficient, organised, hard-working team player, who will help to provide the best possible service for clients.

**Duties and Responsibilities**
Report to the Customer Care Manager and will work closely with the recruitment, finance and General Manager.
As a Care Coordinator, you will take ownership and responsibility for the day to day management in a professional manner of the varied and fast paced tasks, duties, workload, operational planning and prioritising which include but not limited to:

- Providing leadership and being a positive role model among colleagues, clients and stakeholders.
- Working with the recruitment manager to ensure sufficient current and future staffing levels are met, carry out staff training, management, Spot checks and supervisions to ensure continuous delivery of high level quality of care and support to clients in accordance to national care standards
- Ensuring that Care Worker rotas are organised, correctly matched to

Clients' needs and well-planned.
- Visiting Service Users in their own homes when required.
- Promoting Business Development with Potential new clients, Liaise and

Process new referrals. via social media, F2F.
- Assisting with administrative duties which include First point contact, answering incoming calls, respond to enquires and follow up on website leads,
- Ensuring Booking and review of appointments on the electronic diary system
- Liaising with partner professionals and organisations (e.g.social workers care management, GP’s, nurses) in respect of developing and delivering holistic, outcomes-led, person-centred packages of care.
- Ensuring the Management, expansion and development of the service, by taking on new packages, liaising with Social Services, Council, CCG,

Hospitals.
- Writing and reviewing care plans and conduct assessments.
- Promoting Ethical, sound Professional and best practice in accordance to the industry and Care commission standards
- Ensuring prompt communications between clients, Care workers and stake holders are carried out smooth and efficiently, ensuring required actions and activities are met in a timely manner.
- Ensuring Working alongside the Care manager & Quality Co-ordinator to continuously improve services offered by staff are in compliance and standards maintained for the benefit of the client.
- Ensuring all care plans and other documentation including personnel files are compliant with regulators and internal audit standards.
- Ensuring All electronic care notes are audited regularly and any concerns around care needs are picked up and reconciled early.
- Promoting Professional and excellent customer service, with client, Care workers teams and other third party entities such as GP Practices in a timely and effective manner so that all parties are kept informed and updated on changes to care needs of clients
- Working with Care Teams to ensure new and existing care packages can be resourced and scheduled on a timely basis, add and maintain all client and Care workers information onto to the electronic scheduling and monitoring systems.
- Ensuring appropriate Support of the management of the service by

Preparing and managing weekly rota and schedule a system ensuring all calls are covered on ( 2 week rolling rota is in place) taking into account travel time, holidays, training and any last minute cancellations
- Taking part in out of Hours services as we operate rota’s to cover out of hours working which includes weekends, evenings and early mornings.
- Make Purchases, Process payments by card and bank transfer and raise invoices, Assist with Payroll
- Assist the Manager with additional tasks when required and any General admin duties such as filing, scanning, shredding, photocopying
- To attend regular staff meetings and training as required and when requested present information to the MD & Operations manager.

**Key skills: and Experience**
- Highly motivated, ambitious and passionate about providing high quality care services.
- Previous experience as a Care Coordinator in a Health & Social Care setting is preferred.
- Proven ability to manage and maintain a dynamic & excellent quality care service.
- Proven ability to use initiative, prioritise and work under pressure.
- Have Excellent people management, communication and proficient Time management skills.
- Exceptional leadership and team working skills
- Have exc

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