Call Handler
4 weeks ago
We're laying our foundations here at the Hastings Direct Home Claims department. We have a number of opportunities to come and join our recently formed area as a Home Claims Call Handler.
What are we looking for?Call centre/contact centre background beneficial- OR telephony experience combined with strong customer service skills- Excellent verbal and written communication- Someone who thrives in a fun, dynamic environment
So, what does our Home Claims department do?
The Home Claims team support and assist our customers when they need us the most by proactively managing a portfolio of home claims cases.
Day to day you will be:
Managing and owning the customer experience- Gathering information to enable early arrival at the correct policy decision- Negotiating between the policy holder, solicitors and third parties to get the best outcome for our customers- Identifying potentially fraudulent cases and liaise with the department to combat fraud- Managing and maintaining relationships with internal and external stakeholders
What benefits do I get?
Negotiable salary dependant on experience, with a structured career path that rewards achievements and focuses on development
5%+ bonus earning potential
25 days holiday (plus bank holidays on top)
Pension match up to 10%
Flexible benefits (including additional holiday buy/sell, healthcare and more)
Discounted Hastings Direct products
Plus many more we’d love to bring to life with you
- We have donated a lot of money to charity over the years including enhanced donations during covid-19 as well as having lots of fun fund raising_
- You will be joining an organization that really cares about our Colleagues, Customers and Community whilst ensuring that our business continues to grow and thrive._
Job posting end date:
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