Fully Remote Contact Centre Advisor

2 weeks ago


Kings Hill, United Kingdom Reed Business Support Full time

My client is looking for experienced contact centre advisors to work
Providing an excellent customer focused service, meeting business and team targets.

Key responsibilities
Customer Service
- To use rapport, empathy & questioning skills as appropriate to provide an effortless customer experience which strengthens the relationship with our customers / residents.
- Undertake any other duties in line with the role as required.
- Take ownership and effectively and proactively resolve customer enquiries with a ‘Right First Time’ aim and approach for all Housing, Income, Repairs and tenancy related enquiries.
Professionalism
- To politely and professionally answer all calls offered and seek guidance where necessary.
- Create and present a positive and professional image of the organisation to its customers and to colleagues #

Working with Others
- To develop strong relationships with other colleagues & departments.
- To challenge existing procedures to develop better working practices.

Team work
- Be flexible by assisting and covering for your colleagues when requested.
- Participate in team meetings and forums with other Clarion staff.
- Set and maintain high standards of performance
Equality & Diversity
- Ensure compliance with the organisation’s Equality and Diversity policy and relevant legislation.
Health & Safety
- Ensure compliance with and promotion of the organisation’s Health & Safety policy and legislation

Environmental
- Demonstrate a commitment to environmentally friendly practices in line with the organisation’s Environmental Sustainability Strategy and relevant legislation
Experience and pre-qualification criteria
- Good general education including English and maths
- Understanding and appreciation of the need to deliver top quality customer services.
- Work to agreed service standards
- Ability to maintain confidentiality and an understanding of The General Data Protection Regulations
- Good typing skills
- Multitasking e.g. type, talk and listen at the same time (Desireable)
- Computer literate (to enable use of database and Microsoft Office systems)
- Professional Communication Skills
- Experience of providing professional customer service
- Can demonstrate the ability to solve problems.
- Experience of working in a multi-channel Contact/Call Centre (Desireable)
- Experience of working under pressure
- Experience of using social media in a business environment (Desireable)
- Exceptional customer focus
- Excellent team player
- Organised and methodical approach (Desireable)
- Adaptable and open to change
- Ability to work on own initiative and to deadlines
- Can do attitude towards achieving results



  • Kings Hill, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    **Customer Relations Advisor** **Location: West Malling** **12-month Fixed Term Contract** **Monday - Friday. 9am-5pm** **Salary £23,000 per annum** An exciting new role has opened as a Customer Relations Advisor for a successful organisation, located in West Malling. **Duties for this position include**: - Contacting existing customers; updating...


  • Kings Hill, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    **Customer Relations Advisor** **Location: West Malling** **12-month Fixed Term Contract** **Salary £23,000 per annum** An exciting new role has opened as a Customer Relations Advisor for a successful organisation, located in West Malling. **Duties for this position include**: - Contacting existing customers; updating contact information where...

  • Sales Advisor

    2 weeks ago


    Kings Hill, United Kingdom Bellway Homes Full time

    Sales AdvisorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined...


  • Kings Hill, United Kingdom TN Recruits Full time

    **Customer Service Advisor - Kings Hill** Do you have proven customer service/support experience? Are you looking to develop a career within a friendly and supportive team? If so, our well-regarded Kings Hill based client is actively seeking a Customer Service Advisor to represent their company whilst providing first-class service to their clients,...


  • Kings Hill, United Kingdom Commercial Services HR Full time

    **About Commercial Services Group** Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of c£500M, 1800 staff and six trading divisions: Global Education Supplies, Procurement, Energy & Carbon, CommunityServices, Professional Services and People Services. Wholly owned...

  • Service Advisor

    33 minutes ago


    Kings Langley, Hertfordshire, United Kingdom The Hammond Recruitment Group Full time

    Job Title: Service AdvisorLocation: Kings Langley, UKSalary: 28, ,000 per annumAre you an experienced Service Advisor looking to work with luxury and high-end vehicles? Do you thrive in a customer-focused environment where you can utilize your exceptional communication skills and automotive knowledge? If so, we have an exciting opportunity for you at an...


  • Kings Langley, United Kingdom Wote Street People Full time

    **Salary**:£25,000 - £28,000 per annum **Location**:Kings Langley, WD4 8LZ **Working Hours**:37.5 hours per week, Monday to Friday, 09:00 am - 17:30 pm **Job Type**:Full time, Permanent **We** are looking for a dynamic Customer services advisor / **Move Manager** who is passionate about customer service and who has a proven track record of taking...


  • Kings Hill, United Kingdom Kent County Council Full time

    Advert **Integrated Childrens Services - Business Support Officer** An exciting opportunity has arisen for a Business Support Officer within Integrated Children’s Services, West Kent Children in Care. The post is part time 15 hours a week on a Thursday & Friday, based at Worrall House with some home working. If you would like to be part of a busy team...


  • Burgess Hill, United Kingdom Page Personnel Finance Full time

    You will be based in Burgess Hill, answering inbound calls and working administration. Delivering exceptional customer service and sales processes. **Client Details** Our client based in Burgess Hill are looking to extend their sales and customer service team and to recruite a Customer Service Advisor. **Description** **The Key Responsibilities for a...


  • Burgess Hill, United Kingdom Kemp Recruitment Limited Full time

    Job Title: Service Advisor Location:Burgess Hill Hours:40 Hours Per Week - Monday to Friday Salary: £Competitive depending on experience plus bonus opportunity! Our client is looking for an experienced Service Advisor in the Burgess Hill, West Sussex area. The client is looking to recruit an experienced Service Advisor with fantastic...


  • Kings Hill, United Kingdom Trooli Full time

    Job title: Service Activation ManagerLocation: Office - Kings Hill, KentAbout you: Are you an ambitious individual with a remarkable ability to focus on and surpass targets? With an excellent attention to detail, you ensure that no component of the service activation process is overlooked, contributing to flawless execution and outstanding service delivery....

  • Group Accountant

    1 week ago


    Kings Hill, United Kingdom Sheridan Maine South Full time

    "Forget a relationship make it a partnership and build an empire."Eleni Sophia. Sheridan Maine is delighted to be working with a business services organisation based in Kent. They are currently recruiting for a Group Accountant.Reporting directly to the Group Financial Controller this is a key role that will get involved in all aspectsof the Group finances...


  • Kings Hill, United Kingdom Kent County Council Full time

    Advert An exciting opportunity has arisen for a part time Business Support Officer within Integrated Children’s Services, SNTM Childrens Social Work Team. The post is part time, based at Worrall House with some home working. If you would like to be part of a busy team helping to support the children and families of Kent, then this could be the position...

  • Service Desk Analyst

    4 weeks ago


    Kings Hill, United Kingdom Clearwater People Solutions Ltd Full time

    An exciting opportunity has arisen to be part of a team dedicated to maintaining a high level of service to internal customers for our not for profit client. They are looking for a highly motivated Service Desk Analyst to act as a single point of contactfor all incidents and requests with an ITIL Framework, both 1st and 2nd line. The company are based in...


  • Merry Hill, United Kingdom F.Hinds Full time

    **F.Hinds Merry Hill 18hrs: 3 x 6hr shifts, 2 weekdays and 1 weekend. Applicant must be fully flexible as will include am and pm shifts.** **Duties will include**: - Sales, - Customer Service, - Display work, - Admin tasks, - Stock control, - Cash Handling, - Repairs (Basic Jewellery and Watches) - and other duties Having these varied duties makes the job...


  • Brierley Hill, United Kingdom Adecco Full time

    **New Opportunity Available!** **Customer Service Advisor** **Based in Brierley Hill** **Shift Rota Basis - Working 5 days out of 7 (Weekends can be included)** **Hours between 5.00am and 11.00pm (45 minutes lunch break)** **£11.50 per hour** **Temporary to Permanent Contract** - *Training will be provided*_ **Daily Duties Include (but not limited...


  • Brierley Hill, United Kingdom Adecco Full time

    **Excellent Role Available** **Customer Service Advisors Wanted** **Based in Brierley Hill** **£11.50ph** **Temporary Ongoing** **Hours of work between 7am - 8pm 37.5 hours per week** **5 days out of 7 - can include weekends.** **Role Summary**: - Acting as the first point of contact to both internal and external customers - Managing incoming...


  • Camden Town with Primrose Hill, United Kingdom Red 5 People Full time

    Would you like to be there at the beginning of this new and exciting employability start up, levelling the field for people with autism or a learning disability and most especially for those with more complex needs? This is all about working in a person centred way to support the people using this service to be included in the workforce in a way that they...


  • Mill Hill, United Kingdom Scrivens Opticians & Hearing Care Full time

    If you are looking to develop a career in optics, Scrivens Opticians is an excellent place to start. You will be matched to the branch or regional need and may have the opportunity to work at more than one branch, which will allow you to gain even more experience. As a busy Sales Advisor you will spend your time on various aspects of meeting your...


  • Burgess Hill, United Kingdom Search Consultancy Full time

    Customer Sales Advisor Burgess Hill £ 20 - £ 23 K plus Commission OTE £ 27K Hours Mon - Friday no weekends Office hours! Are you looking for a role in Customer service which offers the possibility of commission with up-selling on inbound calls? This is your opportunity to work for a company who have a unique ground breaking product. You will be working in...