Customer Service Advisor Kings Hill
1 month ago
**Customer Service Advisor - Kings Hill**
Do you have proven customer service/support experience?
Are you looking to develop a career within a friendly and supportive team?
If so, our well-regarded Kings Hill based client is actively seeking a Customer Service Advisor to represent their company whilst providing first-class service to their clients, maintaining their exceptional reputation and high standards.
Key skills and responsibilities:
- Establish long lasting relationships and trust with customers through open and interactive communication
- Identify and assess customers’ needs and requirements to achieve satisfaction
- Challenge the status quo and work with the suppliers to explore and investigate all possible solutions to obtain a query resolution to ensure the best outcome for the customer.
- Logging all queries that are unable to be resolved
- Utilise the supplier working meetings to build rapport and relationships
- Follow communication procedures, guidelines and processes to ensure consistent and communication
- Handle customer complaints, provide appropriate solutions and alternatives
- Work closely and proactively with the billing lead and portfolio administrator to ensure that KPIs are achieved
- Manage inbound written customer correspondence
Applicants will need a strong educational background, experience of providing exceptional customer service/support along with superb phone contact handling skills/active listening. Experience of working in the energy services market would also be desirable, although not essential.
In return, you will receive a competitive salary, generous benefits and the opportunity to develop within a supportive and collaborative working environment.
01732 497979
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