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Apprentice Customer Service Advisor

4 months ago

Kings Langley, United Kingdom Pickfords Move Management Limited Full time

**Job Title**:Apprentice Customer Service Advisor

**Location**: Kings Langley

**Salary**: £10,296 per year

**Job Type**:Permanent, Full Time.

Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

**Job Purpose**:
We are eager to add an enthusiastic Apprentice Customer Service Advisor to join our diverse team at Pickfords Move Management Limited in Kings Langley, Hertfordshire.

**Main Responsibilities**:

- Being the one point of customer contact throughout the customer journey. You will be an excellent communicator who takes pride in meeting deadlines and consistently delivers.
- Understanding the customers' needs and improve the customer experience.
- Maximise sales opportunities, with the ability to up sell products and services.
- To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
- Maintain excellent customer service and communication standards at all times.
- Take part in team meetings and briefings when planned.
**Skills, Knowledge & Experience Required**:

- The ability to actively listen, and to communicate effectively on all levels.
- Ability to work with others and share best practice.
- Be enthusiastic, self-motivated and positive in your approach with a "can do" attitude.
- Have excellent organizational skills with the ability to prioritize workload.
- Create a great customer experience and build rapport with customers.
- Excellent time management, with the ability to work well under pressure.
- Confident IT skills - Office, Word, Excel.
**Benefits of working as an Apprentice Customer Service Advisor in Kings Langley, Hertfordshire**:

- Learning opportunities
- Advancement opportunities
- Competitive salary
**Extra Info**:
If you feel have the skills and experience required, please click **'apply'** now - we'd love to hear from you

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.