Service Advisor

1 week ago

Kings Langley, United Kingdom Oliver Landpower Ltd Full time

**Oliver Landpower Ltd** a long-standing dealer for market leading brands of Agricultural machinery, Turf machinery and Commercial vehicles including JCB, Toro, Club Car, Husqvarna and Isuzu are looking to recruit a **Service Adviso**r to join the team in their busy service department at Kings Langley, near Watford.

**The Service Advisor Role**:

- Book in machines & vehicles, ensuring appointments are convenient for the customer and the company and are in line with workshop capacity.
- Produce accurate job cards, invoices and related customer information, providing relevant information to both the workshop and customers.
- Liaise with the parts department to ensure parts availability, keeping customers informed.
- Inform customers on the progress of each job, ensuring authority for any additional work before this is completed.
- Collect any money/signed authority due prior to the release of a vehicle or machine and ensure this is processed promptly.
- Provide customers with explanations of all work carried out and recommendations, optimising additional upselling opportunities to enhance the customer experience
- Maintain records of all Service customers to enable customer follow-ups to be carried out.
- Some other duties, commensurate with this post, may be assigned by your Line Manager.

**What we’re looking for**:

- As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage
- Strong administrative experience is essential
- Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
- A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
- Able to maintain strong working relationships with colleagues, the customer base and the manufacturers

Benefits and hours
- Salary - £25,000-£26,000, based on experience.
- Monday
- Friday with some Saturday mornings required.
- Holiday entitlement - 24 days per year plus 8 bank holidays
- Pension - 3% employee contribution and 7% employer contribution
- Life Assurance including dependent’s pension.
- Ongoing training as required.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£26,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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