Customer Service Advisor

2 weeks ago

Kings Langley, United Kingdom Pearl Recruitment Full time

**The Company**

Our client is the UK’s largest national moving and storage company providing a large portfolio of services to a diverse range of customers and clients, including home owners, businesses and government departments. They started nearly 400 years ago and how developed and grown into a respected and trusted UK brand operating globally.

**The Role**

Due to continued growth, they are looking for a Customer Service Advisor to support their customers and client’s logistics requirements. Adopting a holistic approach and understanding the customers needs you will be the main point of contact throughout the customer journey. You will work Monday to Friday, 9 - 5, no weekends.

**Responsibilities**
- One point customer contact throughout the customer journey.
- Understanding the customers’ needs and improve the customer experience.
- Maximise sales opportunity and up sell products and services.
- Work to company and legal standards when processing documentation.
- To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
- Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met
- Take part in team meetings and briefings when planned.

**Key Skills and Experience**
- The ability to actively listen and build rapport with customers.
- Ability to work with others and share best practice.
- Be enthusiastic, self-motivated and positive in your approach with a “can do” attitude.
- Have excellent organisational skills with the ability to prioritise workload.
- Exhibits flexibility, be adaptable to change.
- Customer Centric, create a great customer experience.
- Ability to communicate effectively on all levels.
- Excellent time management, with the ability to work well under pressure.
- Proficient IT skills - Office, Word, Excel.

**Benefits**
- £24,000 - £28,000 annual salary. Negotiable depending on experience. Uncapped bonus. Average bonus paid is £300 per month
- Employee Assistance Programme - EAP
- Free Staff Parking
- 25 days holiday + 8 Bank holidays
- Birthday Voucher & Christmas Voucher
- Staff Rewards Voucher Scheme based on performance
- Staff Referral Scheme
- Paid time off for volunteering
- Eye care vouchers & free Flu Vaccination
- Pension contributions after 3 months service

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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