Customer Service Advisor

3 weeks ago


Kings Hill, United Kingdom TN Recruits Full time

A proactive problem solver with exceptional communication skills is required to join an innovative and forward thinking energy company as a Customer Service Advisor.
This is an exceptional role that not only offers a hybrid working option with flexibility, but also career progression opportunities for those who have a customer focussed mindset and desire to climb the career ladder within a company that places value in theirteam.
So if you have first class listening skills combined with a keenness to embrace and demonstrate core customer service values, then this might be an excellent career step for YOU
Knowledge of working in the energy industry would be advantageous, but not this is not essential as full training will be provided.

**Responsibilities**:

- Escalating queries and issues when required
- Have excellent communication skills to build a good rapport and trust with customers, with the ability to assess customers' needs and requirements to achieve satisfaction
- Be proficient with the customers and the understanding of clients and customer responsibilities to ensure the service deliverables are met
- Follow communication procedures, guidelines and processes to ensure you are providing consistent, concise and regular internal and customer communication
Location: Kings Hill

**Salary**: £23,000 -£25,000
Hours: 9am - 5pm
Additional information: Hybrid - 1 day in the office each week. MUST live with 1 hour of Kings Hill



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