Customer Relations Advisor
3 weeks ago
**Customer Relations Advisor**
**Location: West Malling**
**12-month Fixed Term Contract**
**Monday
- Friday. 9am-5pm**
**Salary £23,000 per annum**
An exciting new role has opened as a Customer Relations Advisor for a successful organisation, located in West Malling.
**Duties for this position include**:
- Contacting existing customers; updating contact information where required
- Identifying and amending information on the system that may be incorrect or missing
- Offering solutions and resolutions to customers
- Chase up outstanding invoices ensuring payment is received
- Documenting all information accurately onto the correct databases
- Any other duties or tasks which may be required
- Previous outbound call experience required
- Must be comfortable on the telephone
- Previous experience in using Excel and other IT systems
- Proactive and have exceptional interpersonal skills
- The ability to remain calm under pressure
- Excellent time management skills
- A strong attention to detail
- Able to overcome any challenging situations
- This role is being handled by Samantha Reid, Senior Consultant of Business Support for Pearson Whiffin Recruitment._
Not quite the right role but still looking?
- By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far_
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