Customer Excellence Advisor

2 weeks ago


Burgess Hill, United Kingdom Clearline Recruitmentment Ltd Full time

Our client based just near Burgess Hill train station is looking to recruit Customer Excellence Advisor. Taking inbound calls from customers in a busy call centre and responding to customer requirements and queries. Using the in-house CRM systems to respondto these queries, making bookings and up selling if applicable. Working with high-profile clients and upselling products when applicable as well.

**Responsibilities**
- Answer incoming customer inquiries
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

**Requirements**:

- Attention to detail
- Computer literate
- Good listening skills
- Ability to follow processes
- Ability to work under pressure - desirable
- Background in providing customer service - desirable
- Must be available to work Saturday mornings on a rota basis

**Benefits**
- Casual dress
- Company events
- Company pension
- Referral programme

**Supplemental pay types**:

- Bonus scheme
- Commission pay

**Job Title**: Customer Excellence Advisor
**Location**:Burgess Hill
**Salary**:£22,204-£29,755k per annum with uncapped commission
**Full Time ,**Monday-Friday must be flexible between 8am-6pm (8 hour shifts) with Saturday morning working on a rota basis (1 Saturday in 3)

**For more information, please contact Jamie Woodard at Clearline Recruitment.



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