Customer Service Advisor

2 weeks ago


Brierley Hill, United Kingdom Adecco Full time

**Excellent Role Available**

**Customer Service Advisors Wanted**

**Based in Brierley Hill**

**£11.50ph**

**Temporary Ongoing**

**Hours of work between 7am - 11pm 37.5 hours per week**

**5 days out of 7 - can include weekends.**

**Role Summary**:

- Acting as the first point of contact to both internal and external customers
- Managing incoming telephone calls/queries to client SLA standards
- Managing outgoing telephone calls/queries where necessary
- Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.
- Maintain high level of first time fix rate to achieve Service Desk Key Performance Indicators
- Maintain detailed and accurate records of actions taken to support the incidents resolution
- Maintain clear communication lines in line with company guidelines
- Identify major incidents and escalate where required
- Monitor all outstanding tickets

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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