Customer Sales Advisor
3 weeks ago
Customer Sales Advisor Burgess Hill £ 20 - £ 23 K plus Commission OTE £ 27K
Hours Mon - Friday no weekends Office hours
Are you looking for a role in Customer service which offers the possibility of commission with up-selling on inbound calls?
This is your opportunity to work for a company who have a unique ground breaking product.
You will be working in a small office and be an important part of the Team.
Summary of the role:
Main Responsibilities:
- Problem identification & solving
- Complaint resolution
- Liaison with multiple departments to ensure a complete understanding of the current situation, processes and required actions to ensure a timely and appropriate outcome for both client and business
- Preparation and checking of invoices and other financial paperwork
- Chasing payment from customers using defined process, adhering to process
- Updating customers with service status as necessary throughout the post-sales process
- Liaison with accounts, sales and laboratory to ensure smooth, timely and accurate provision of information to clients
- Provision of testing results to clients
- Sales administration as necessary
- Support for Finance function as necessary
- Contacting customers to promote additional services in order to upgrade packages
Key Skills:
- Excellent Customer Service and Sales skills
- Confident and Outgoing with outstanding communications skills
- Proactive, Logical and thoughtful person
- Process oriented with high attention to detail
- Competent in use of Excel and Word
- Experienced in use of databases
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