Customer Service Advisor

4 weeks ago


Burgess Hill, United Kingdom Clearline Recruitment Full time

Our client based just near Burgess Hill train station is looking to recruit Customer Excellence Advisor. Taking inbound calls from customers in a busy call centre and responding to customer requirements and queries. Using the in-house CRM systems to respond to these queries, making bookings and up selling if applicable. Working with high-profile clients and upselling products when applicable as well.

**Responsibilities**
- Answer incoming customer inquiries
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

**Requirements**:

- Attention to detail
- Computer literate
- Good listening skills
- Ability to follow processes
- Ability to work under pressure - desirable
- Background in providing customer service - desirable
- Must be available to work Saturday mornings on a rota basis

**Benefits**
- Casual dress
- Company events
- Company pension
- Referral programme

**Supplemental pay types**:

- Bonus scheme
- Commission pay

**Job Types**: Full-time, Permanent

**Salary**: £22,204.00-£29,755.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 08/03/2023
Reference ID: BBBH2224512113_1677150208



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