Customer Service Executive
2 weeks ago
**Job description**:
Are you seeking a new role in an exciting, fast-paced and valuable industry?
Cells4Life is a private stem cell bank for expectant parents, and we are currently looking for a conscientious, reliable, and personable individual who has the ability to provide excellent customer service skills.
**Summary of the role**:
**Location**:
Burgess Hill West Sussex
**Reports to**:
Internal Sales Team Manager
**Main Responsibilities**:
- Problem solving and problem identification
- Complaint resolution
- Liaison with multiple departments to ensure a complete understanding of the current situation, processes and required actions to ensure a timely and appropriate outcome for both client and business
- Trouble shooting for processes to ensure near misses are identified and appropriate action to amend is taken in a timely manner.
- Preparation and checking of invoices and other financial paperwork
- Chasing payment from customers using defined process, adhering to process.
- Updating customers with service status as necessary throughout the post-sales process
- Liaison with accounts, sales and laboratory to ensure smooth, timely and accurate provision of information to clients
- Provision of testing results to clients
- Report generation
- Sales administration as necessary
- Support for Finance function as necessary
- Other administrative duties as may be required for the smooth running of the company
**Key Elements**:
- Customer service focussed
- Fantastic phone manner
- High attention to detail
- Personable
- Numerate and literate
- Logical and thoughtful person
- Process oriented
- Competent in use of Excel and Word
- Experienced in use of databases
- Respond to requests in a timely manner
- Completes all tasks assigned in a timely manner
- Able to work to consistently high standards to the standards prescribed by internal operating procedures
**Information**:
- This is a full-time position.
- Office based.
- Ability to travel to Burgess Hill, West Sussex, is essential
- Offices hours are between 9am and 6pm Monday to Friday.
**Job Types**: Full-time, Permanent
Pay: £22,000.00-£25,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Application deadline: 31/05/2024
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