Customer Relations Coordinator

3 days ago


Kings Hill, United Kingdom Talent Staffing Ltd Full time

Customer Relations Coordinator Department: Customer Service Reports to: Customer Service Team Leader

Personal Profile Summary The key requirements of this role are the ability to communicate and the persistence to see something through to conclusion are important attributes for this position. The ideal person will be confident, enthusiastic, approachable,accommodating and unassuming.

Key Areas of Competence - Meets people with ease and motivates them to achieve high standards. - Creates a network of contacts across various internal and external departments that provide advice on what resources are available both within and outside theorganisation. - Generates and provides specialist and/or administrative services that benefit the organisation, whether they are product or people related, leading to a high level of both internal and external customer satisfaction. - Develops competenciesand expertise in self and others where relevant, in order to gain a satisfactory standard and deliver results within agreed timescales. - Applies a systematic and logical approach in order to get things right. - Works to a high specification in order to improveand maintain quality. - Is naturally non-confrontational when handling or involved in conflict situations and in order to achieve agreed and acceptable standards and timeframes, adopts a passive and non-demanding work ethic.

Reports to: Customer Service Team Leader Essential - Educated to GCSE level with a minimum Grade C in Maths and English, or equivalent - Experience and knowledge of working within a Customer Service environment - Previous experience of delivering front-of-houseor customer liaison for a luxury brand - Excellent communication skills - professional and empathetic in both oral and written correspondence - I.T. proficient (Microsoft) - Good organisation, task and time management skills - Strong interpersonal skills andexperience in building relationships with internal and external contacts - this role is based in Kings Hill Kent and has lots of parking available



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