Customer Support Consultant

4 days ago


Kings Hill, United Kingdom Cabot Financial Full time

At Cabot, we pride ourselves on being the best at what we do and we recognise that it’s the people that make the difference to any organisation. So, are you ready for a new challenge? As we are on the lookout for Customer Support Consultant to join our Customer Debt Managment department in our dynamic Kent office

**Not heard of us? Here’s our story**:
Cabot is the largest credit management services company in Europe, and we are growing fast. We focus on creating pathways to economic freedom by partnering with consumers to restore their financial health. We are a team of bright talented people from all over the world and together we lead the sector in terms of digital capabilities, analytics, and customer journey.

**Things you should know**:
**To provide customer service to Debt Management Companies, being responsible for carrying out relevant and designated tasks within the Debt Management team.**
- Use a variety of systems in addition to Cabot’s internal systems to obtain, utilise and process documentation relating to customers / authorised third parties.
- Facilitate verbal and written communication with Debt Management Companies as required.
- Negotiate with Debt Management Companies to reach agreements on payment or resolution of issues.
- Provide an efficient professional service to both internal and external stakeholders at all times.
- Maintain accurate records on the Company’s internal systems.

**The fun facts**:
Not only are we offering a competitive salary of £20,917 to £24,581 per annum, depending on experience and a quarterly bonus scheme, you will also be entitled to loads of great benefits such as 22 days holiday plus all bank holidays, discount and cash back on hundreds of high-street shops, private health insurance, healthcare cash back plan, travel insurance, pension, flexible hybrid working and much, much more.

**Things we need from you**:

- Excellent communication skills (both written and verbal).
- Good Excel skills and knowledge.
- The ability to work with people at all levels.
- Excellent organisation and time management skills.
- Ability to handle a varying and demanding workload.
- Ability to meet tight time deadlines whilst retaining accuracy.
- Able to make sound judgments to ensure the desired outcome for both the Company and customer.
- Customer service orientation and committed to providing ‘Best in Class’ customer service delivery.
- Demonstrate commitment to supporting fellow team members and to delivering team objectives.
- Be able to demonstrate an adaptable and flexible approach to your work and that of the team.
- Good negotiations skills.
- Display professional attitude and behaviours at all times.
- High level of attention to detail and accuracy.
- Excellent level of computer literacy. Knowledge of the relevant legislation and guidance in relation to customer care.
- Previous experience within a support operations role, with a focus on customer service.

**What happens next?**

If this sounds like you and if you would like to join our rapidly expanding company that offers excellent career progression, then we would love to hear from you



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