Charity Verification Officer
5 days ago
**Charity Verification Officer**
**Customer Service Department**
**West Malling - £21,930**
**35 hours per week**
Fantastic opportunity for a dynamic, enthusiastic, and highly professional individual to join a large, successful and well reputed business in West Malling.
**Duties include**:
- Acting as the initial point of contact when dealing with external customers, including high net worth individuals and charities understanding their requests/ needs to then offer expert advice and guidance, in accordance with SLAs and KPIs
- To actively understand and promote the products and services being offered
- Providing expert customer service at all times when liaising with external customers, reviewing, investigating, and making recommendations on all donation requests, ensuring that all payments are processed and completed in a timely manner
- To ensure client confidentiality and to adhere to General Data Protection Regulatory requirements
- To actively recognise and progress/hand off sales opportunities to the relevant teams to increase business
- To liaise and build strong relationships with internal teams and various stakeholders
- Carry out other various ad-hoc duties as and when required
- Experience within a Customer Service environment
- Knowledge of AML, KYC and general GDPR would be an advantage
- Previous work experience within banking or financial services background
- The ability to stay calm under pressure
- Great interpersonal skills
- Experience providing first rate communications skills, both verbal and written
- A self-motivated and pro-active personality
- Experience managing customer expectations
The company is based in modern, open plan offices in a prime location, with great facilities and company benefits.
**_This role is being managed by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment._
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