Customer Service Representative

5 months ago

Kings Hill, United Kingdom Charities Aid Foundation Full time

**Job reference number**:GS034

**Contract**: 12-month FTC, full time, 35 hours per week (4x positions)

**Location**: Kings Hill-based (Kent) (Full time office attendance is required for the first 6 months, this will them move to hybrid working on an ad hoc basis.

**Salary**: £25,388 per annum

We’re looking for a talented Customer Service Representative to join our team at CAF Bank, part of Charities Aid Foundation (CAF).

You will be an integral part of the team who support our CAF Bank customers using your excellent customer service and administrative skills. Our office is based in Kings Hill, Kent where you will initially be based full time for training and then you will be based most of your time in the office and part of your time working from home.

**What you’ll do**

At CAF Bank, every one of us contributes to our impact, and as our customer service representative you too will play an integral part in what we do.

**Who you’ll be**

This role is for you if you have experience of working in customer service and banking** **or have relevant transferable skills and are keen to make a difference to society. We are looking for:

- Acting as first point of contact for our customers
- Creating excellent relationships with customers
- Answering enquiries
- Providing excellent customer service to existing and new customers
- Proactively promote products and services we offer
- Administering bank accounts
- Customer service experience
- Excellent verbal and written skills
- Good team player
- Able to work well under pressure.
- Good MS Office skills

**What’s in it for you**

At CAF Bank you will receive:

- Permanent hybrid ways of working where roles allow
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with better-than-market employer contribution options
- Social impact benefit schemesFor all our employer benefits and to gain an insight into our culture, please visit cafonline.org/careers.

**Who we are**

We are more than a bank. From the one-person causes to the large-scale organisations, we are the bank charities turn to. We believe in the power of good, and in treating the goals of charities as our own.

We are owned by Charities Aid Foundation (CAF). CAF connects charities with funds, and we at CAF Bank help charities to manage those funds.

Our connection with such a long-established charitable organisation highlights how we believe in banking with purpose.

**Diversity and inclusion**

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

**How to apply**

Job Reference: GS034

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