Customer Service Representative

5 months ago

Kings Hill, United Kingdom Charities Aid Foundation Full time

**Job reference number**:EP060/061

**Contract**: Permanent, full time, 35 hours per week

**Location**: Kings Hill-based (Kent) with the potential for hybrid working on completion of training

**Salary**: £25,389 per annum

We have an exciting opportunity for you to join our team as a Customer Service Representative for **Charities Aid Foundation (CAF**). You will be an integral part of the team who support our corporate & private clients using your excellent customer service and administrative skills. Our office is based in Kings Hill, Kent where you will initially be based full time for training and then you have the option to be based part of your time in the office and part of your time working from home.

We’re looking for a talented CSR - Corporate & Private Clients to join our Customer Operations Department at Charities Aid Foundation (CAF).

**What you’ll do**

At CAF, every one of us contributes to our impact, and as our Customer Service Representative you too will play an integral part in what we do.

Are you passionate about customer service and charitable giving? We support both our Corporate and High Net Worth Private Clients with their charitable giving, ensuring both our donors and the causes they support experience an excellent and efficient service.

As our CSR you will:

- Provide excellent customer service to existing and prospective new customers
- Create excellent relationships with both customers and colleagues
- Support and administer our clients bespoke charitable giving programmes
- Proactively promote products and services we offer

**Who you’ll be**

This role is for you if you have experience of working in customer operations** **or have relevant transferable skills and are keen to make a difference to society. We are looking for:

- Customer service experience
- Excellent verbal and written skills
- Good team player
- Able to work well under pressure
- Good time management & prioritisation skills
- Good MS Office skills

**What’s in it for you**

At CAF you will receive:

- Permanent hybrid ways of working where roles allow
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with better-than-market employer contribution options
- Social impact benefit schemes

For all our employer benefits and to gain an insight into our culture and values, please visit cafonline.org/careers.

**Who we are**

At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

**Diversity and inclusion**

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

**How to apply**

Job Reference: EP060/061

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