Customer Service Representative

4 months ago

Kings Hill, United Kingdom Charities Aid Foundation Full time

**Job reference number**:ST976

**Contract**: Permanent, Full time 35 hours per week (Mon-Fri 9am-5pm)

**Location**: Kings Hill-based (Kent) with hybrid working

**Salary**: Up to £24,178 per annum

We’re looking for a talented Customer Service Representative to join our Contact Centre in our Customer Service Department at Charities Aid Foundation (CAF).

**What you’ll do**

At CAF, every one of us contributes to our impact, and as our Customer Service Representative you too will play an integral part in what we do.

Our International Head office is based in Kings Hill, Kent where you will be 100% office based for training and after 20 weeks you will be based part of your time in the office and part of your time working from home.

As our Customer Service Representative you will:

- Correspond with customers via telephone and in writing
- Speak to new and existing customers in a supportive manner
- Process donation requests
- Set up new accounts and Direct Debits
- Answer enquiries
- Provide excellent customer service to existing and new customers

**Who you’ll be**

This role is for you if you have experience of working in a customer contact centre before or a customer facing role and are looking for a new opportunity or you have finished education and are looking for your first role.

We are looking for:

- Excellent verbal and written skills
- Excellent attention to detail
- Comfortable working in a fast-paced environment
- Good team player
- Able to work well under pressure
- Used to working to deadlines
- Confident taking ownership
- MS Office and Outlook experience

**What’s in it for you**

At CAF you will receive:

- Permanent hybrid ways of working where roles allow
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with better-than-market employer contribution options
- Social impact benefit schemes

For all our employer benefits and to gain an insight into our culture and values, please visit cafonline.org/careers.

**Who we are**

At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

**Diversity and inclusion**

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

**How to apply**

Job Reference: ST976

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