Business Operations and Business Assurance Officer

5 months ago

Kings Hill, United Kingdom Charities Aid Foundation Full time

**Job reference number**:MW053

**Contract**: Permanent, full time, 35 hours per week

**Location**: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings Hill office)

**Salary**: Circa £33,000 per annum

Are you passionate about customers and ensuring they get the right outcomes?

We’re looking for a talented BOAT Complaints Officer to join our Business Operations and Business Assurance Team at CAF Bank, part of Charities Aid Foundation (CAF).

**What you’ll do**

At CAF Bank, every one of us contributes to our impact, and as our BOAT Complaints Officer you too will play an integral part in what we do.

As our BOAT Complaints Officer, you will:

- Analyse complaints data for trends and process improvements
- Chair monthly complaints meetings
- Produce complaints reporting for executive meetings

**Who you’ll be**

This role is for you if you have experience of working in a customer driven environment** **or have relevant transferable skills and are keen to make a difference to society. We are looking for:

- Someone with previous complaints experience
- A strong customer service ethic to ensure the delivery of an efficient and effective service to our customer base
- You will have excellent verbal and written communication skills
- An ability to multi-task and prioritise your workloads

**What’s in it for you**

At CAF Bank you will receive:

- Permanent hybrid ways of working where roles allow.
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth.
- Pension scheme with better-than-market employer contribution options
- Social impact benefit schemes

For all our employer benefits and to gain an insight into our culture, please visit cafonline.org/careers.

**Who we are**

We are more than a bank. From the one-person causes to the large-scale organisations, we are the bank charities turn to. We believe in the power of good, and in treating the goals of charities as our own.

We are owned by Charities Aid Foundation (CAF). CAF connects charities with funds, and we at CAF Bank help charities to manage those funds.

Our connection with such a long-established charitable organisation highlights how we believe in banking with purpose.

**Diversity and inclusion**

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

**How to apply**

Job Reference: MW053

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