Customer Relations Support

5 months ago


Brierley Hill, United Kingdom Arc Legal Group Full time

Customer Relations Support

Part Time - 22.5 hours per week

Brierly Hill, DY5

Arc Legal Assistance, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.

We are seeking an experienced administrator to provide an effective and efficient support function to our busy Customer Relations Team, based in Brierly Hill.
- Draughting complains correspondence - keeping policy holders up to date with proceedings.
- Ensuring that new complaints correspondence are actioned in accordance with our service level agreements.
- Ensuring that customer expectations about the process and timescales are well managed and that there are no unnecessary or unreasonable delays in the complaints process
- Inputting and updating the Claims Management System.
- To carry out all work in accordance with agreed service standards and FCA regulations
- Other duties may be assigned in order to meet the on-going needs of the organisation

This is a part-time role working 22.5 hours per week - Monday to Friday 9am to 1.30pm. The role will be office based for the first 3 months then 3 days in the office, 2 days remote, per week.



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