Customer Service Executive

7 months ago


Brierley Hill, United Kingdom Arc Legal Group Full time

Arc Legal Assistance, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.

We are looking for a Customer Relations Executive to join our team and help us provide exceptional service to our customers, you will be the first point of contact for customers to deal with and resolve their issues relating to home emergency matters.

Reporting into the Customer Relations Manager this is a customer facing role with a primary focus on maintaining the high service levels upheld by the customer relations department.

Essential role functions include but are not limited to:

- Handling and resolving complaints in accordance with service standards and FCA regulations including corresponding with policyholders, contractors, claim suppliers, vehicle recovery operators and solicitors by letter and telephone.
- Providing prompt and clear communications to the complainant within regulatory timescales.
- Ensure consistent and fair customer outcomes by assessing all aspects of the complaints received in line with similar past cases/decisions.

If you're a problem solver with a passion for customer service and a desire to work for a company that values its customers, we want to hear from you

For more information and to show your interest, submit your CV and we will be in touch.



  • Brierley Hill, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are extremely excited to be working with a Global manufacturing company who have recently acquired premises in Brierley Hill. We are working with them to hire a dynamic Customer Services Executive. You will be part of a back-office team which includes office management, marketing, warehouse and after sales. As a Customer...

  • Customer Service

    2 months ago


    Brierley Hill, United Kingdom CV-Library Full time

    Customer Service Executive Brierley Hill Salary: Up to £26k We are recruiting for a Customer Service Executive to work for a leading Automotive company based in Dudley/Brierley Hill area. The main objective of the role is to communicate directly with customers and build strong and trusting relationship. Manage customer on time delivery and promises,...


  • Brierley Hill, United Kingdom Arc Legal Group Full time

    **Customer Relations Executive** **Brierly Hill (DY5)** **Hybrid - 3 days per week in the office, 2 remote.** Arc Legal Assistance, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke...


  • Brierley Hill, United Kingdom Arc Legal Group Full time

    Job Advert - Arc Legal Assistance, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling. - We are looking for a...


  • Brierley Hill, United Kingdom AmTrust International Full time

    Arc Legal Assistance, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling. We are looking for a Customer Relations...


  • Burgess Hill, United Kingdom National Homebuyers Full time

    **High Basic Rates of Pay** National Homebuyers are seeking a motivated customer services executive to join our ever growing National Purchasing Team. The role is primarily based on the phone and you will be joining a fast paced customer services environment. We offer a friendly and flexible workplace where everyone is appreciated and hard work is...


  • Brierley Hill, United Kingdom CV-Library Full time

    Customer service administrator 37 hours per week (full time) 9am-5pm Monday to Friday £22,600 per annum Temp-perm position Benefits Casual dress Dress down daily Free parking Onsite parking Company pension The role We are currently recruiting a customer service administrator for one of our well-established and highly trusted clients in the...


  • Brierley Hill, United Kingdom CV-Library Full time

    We are currently recruiting for a Customer Service Administrator for the construction sector. The role will include dealing with tenants, booking in appointments with engineers, scheduling dairies, adding new leads to the system [ no cold calling] This role involves a lot of phone work and general administration and needs someone who is from a strong...


  • Brierley Hill, United Kingdom S Guest Consultancy Services Ltd Full time

    We are currently recruiting for a Customer Service Administrator for the construction sector.The role will include dealing with tenants, booking in appointments with engineers, scheduling dairies, adding new leads to the system ( no cold calling)This role involves a lot of phone work and general administration and needs someone who is from a strong customer...


  • Brierley Hill, United Kingdom Emmiera Group Full time

    Come and join a great team where the role is diverse and there's plenty of opportunity to advance your career. We are proud of our Brand and our people, offering recognised training qualifications to help you get even further. Full training will be provided to ensure that you are able to: - Arrange appointments for our nationwide team of technicians -...


  • Brierley Hill, United Kingdom Polaris Catering & Refrigeration Services Ltd Full time

    **About us** **Customer Service's Call Allocator** Job Title: Customer Service's Call Allocator Location: Brettell Lane, Brierly Hill, DY5 3LQ Type: Full Time (Monday to Friday), 36.5 hours per week Hourly Wage: £11.50 - £13.00 per hour. Depending on Experience. About us: An excellent opportunity to work for a well-established business has become...

  • Account Executive

    4 days ago


    Brierley Hill, United Kingdom Currys Full time

    Role overview: Account ExecutiveBrierley HillCurrys, Merry Hill (L02287)PermanentFull Time30 Hours per week, with flexibility to work additional hours£12.55 per hour (London stores will get an additional £0.45 per hour), plus an average bonus per hour of £1.77 At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the...


  • Brierley Hill, United Kingdom MET Recruitment UK LTD Full time

    Customer Service/Claims HandlerBrierley Hill£22,600 per annum 9am - 5pm  Monday - Friday  Temp-Perm We are currently recruiting for one of our well-established and fast growing clients in the Oldbury area. The ideal candidate will be friendly, personable and professional and have a Customer Service background (experience in insurance or claims isn't...


  • Brierley Hill, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor - Brierley Hill** **Hours per week: 20 hours per week,** **Hourly rate: £11.50 - £13.50 per hour** **This role is a mixed shift pattern therefore you must be available to cover days, evening shifts, night shifts and weekend shifts.** **If working between the hours of 11pm and 6am, you will receive an...


  • Brierley Hill, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor, Brierley HIll** **Hours per week: 20 hours per week** **Hourly rate: £11.50 - £13.50 per hour** **Shift pattern (if applicable): Must be fully flexible Monday to Sunday to work a range of day, afternoon, evening, overnight and weekend shifts.** **If working between the hours of 11pm and 6am, you will...

  • Marketing Executive

    3 weeks ago


    brierley hill, United Kingdom Gleeson Recruitment Group Full time

    Location: Brierley Hill Department: Central Marketing Role: B2B Marketing Executive We’re on the lookout for a talented Marketing Executive to join a market-leading company in the storage solutions sector. This is a brilliant opportunity to be part of a dynamic marketing team where you’ll help craft and execute innovative digital marketing campaigns...

  • Marketing Executive

    1 month ago


    Brierley Hill, United Kingdom Gleeson Recruitment Group Full time

    Location: Brierley HillDepartment: Central MarketingRole: B2B Marketing ExecutiveWe’re on the lookout for a talented Marketing Executive to join a market-leading company in the storage solutions sector. This is a brilliant opportunity to be part of a dynamic marketing team where you’ll help craft and execute innovative digital marketing campaigns to...

  • Marketing Executive

    2 weeks ago


    Brierley Hill, United Kingdom Gleeson Recruitment Group Full time

    Location: Brierley HillDepartment: Central MarketingRole: B2B Marketing ExecutiveWe’re on the lookout for a talented Marketing Executive to join a market-leading company in the storage solutions sector. This is a brilliant opportunity to be part of a dynamic marketing team where you’ll help craft and execute innovative digital marketing campaigns to...

  • Marketing Executive

    2 weeks ago


    Brierley Hill, United Kingdom Gleeson Recruitment Group Full time

    Job Description Location: Brierley Hill Department: Central Marketing Role: B2B Marketing Executive We’re on the lookout for a talented Marketing Executive to join a market-leading company in the storage solutions sector. This is a brilliant opportunity to be part of a dynamic marketing team where you’ll help craft and execute innovative digital...


  • Brierley Hill, United Kingdom Talbots Law Full time

    Complaints and Compliance Executive Compliance DepartmentWaterfront Office, Brierley HillFull Time, Permanent Position We are looking for an experience individual to join Talbots as a Complaints and Compliance Executive. To be successful, you will have at least 2 years’ experience of dealing with complaints within a legal environment.As a Complaints and...