Customer Service Administrator

5 months ago


Brierley Hill, United Kingdom Emmiera Group Full time

Come and join a great team where the role is diverse and there's plenty of opportunity to advance your career. We are proud of our Brand and our people, offering recognised training qualifications to help you get even further.

Full training will be provided to ensure that you are able to:

- Arrange appointments for our nationwide team of technicians
- Assess customer issues and order parts where necessary to ensure that our technicians are equipped to get things sorted first time
- Maintain accurate and detailed records of customer interactions using our bespoke, in-house systems
- Collaborate with internal teams to ensure prompt resolution of customer concerns.

To be successful in this role, it would be great to have:

- Previous experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and analytical abilities.
- Proficiency in using computerised systems.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail and accuracy in data entry.
- Ability to work independently as well as part of a team.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Salary**: From £22,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Quarterly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Brierley Hill (required)

Work Location: In person



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