Customer Service's Call Allocator

7 months ago

Brierley Hill, United Kingdom Polaris Catering & Refrigeration Services Ltd Full time

**About us**

**Customer Service's Call Allocator**

Job Title: Customer Service's Call Allocator

Location: Brettell Lane, Brierly Hill, DY5 3LQ

Type: Full Time (Monday to Friday), 36.5 hours per week

Hourly Wage: £11.50 - £13.00 per hour. Depending on Experience.

About us:
An excellent opportunity to work for a well-established business has become available at Polaris Catering and Refrigeration Ltd. We require a Customer Service's Call Allocator, to work at our offices in Brierley Hill. We provide Service calls, maintenance contracts, remedial works, and the procurement and installation of new equipment throughout the midlands and the surrounding areas.

We are looking for someone who can manage and lead the service calls of our customers, with customer service and attention to detail at the forefront. We require someone with good communication and organisational skills, who can work well as a team player with our engineers and office staff, whilst being able to manage and take the lead in customer service. As a company we encourage our staff to suggest new ideas and way of working, as service improvements changes, are important to us.

At Polaris, we have a commitment to reliability, professionalism, and exceeding expectations. Our extensive experience and consistent track record of delivering high quality services has firmly cemented our position as a dependable and reputable partner in the industry.

As we continue to grow, we are seeking a driven and enthusiastic individual to join our team as a Customer Service Call Allocator. This is an excellent opportunity for a driven and highly organised individual to develop their career in a collaborative and supportive working environment.

Key Responsibilities:

- Job Logging: Responsible for taking calls from customers and adding new callouts onto our field management system (SimPro).
- Job Assignment and Planning: Responsible for managing the job portfolio for the organisation, logístically assigning jobs, and ensuring that there is a robust day's work in place for each engineer.
- Customer Service: Handle customer inquiries and provide support as needed. Ensure a high level of professionalism and courtesy in all interactions.
- Administrative Support: Provide essential administrative assistance within the organisation, including data entry, document preparation, minute taking, and filing.
- Team Collaboration: Work closely with team members across different departments, fostering a collaborative and positive work environment. Contribute ideas and support team initiatives.
- Product and Service Knowledge: Develop a comprehensive understanding of our products and services to effectively assist customers and provide accurate information.
- Training and Development: Actively engage in training programs to enhance skills and knowledge related to business support functions and contribute to your professional development.

**Requirements**:

- At least 3 years’ experience in an administration/customer services/call allocator role. Experience in a previous call allocator role would be preferable but not essential.
- Strong desire to understand our business operations and develop in an ever-growing organisation.
- Ability to prioritise tasks and manage time effectively.
- Positive and proactive attitude, coupled with a willingness to learn.
- Strong time management and organisational skills.
- Team player with the ability to work collaboratively and independently.

What You’ll Gain:

- Hands on experience in a fast-paced and professional working environment.
- Personal and professional development through on the job training.
- Support and mentorship by an experienced line manager and the wider team.
- Ability to advance in an ever-growing organisation.

**Job Types**: Full-time, Permanent

**Salary**: £11.50-£13.00 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 01/06/2021
Reference ID: Customer Service call Allocator

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