Customer Experience Coordinator
1 day ago
As a Customer Experience Coordinator at M&S, you will play a key role in ensuring that our stores provide an exceptional customer experience. This is a challenging and rewarding opportunity to work with a talented team and make a real impact on our business.
Key Responsibilities:
- Duty manage in the absence of the next level leader when required, providing support and guidance to colleagues as needed.
- Champion new ways of working within stores, driving adoption and best practice through positive attitude and open-mindedness.
- Lead colleagues in delivery of tasks prioritizing customer first, setting high standards for product presentation and service excellence.
- Plan, allocate, and follow through on delivery of tasks to a consistent standard across the store, driving operational efficiency and productivity.
- Support colleagues through coaching and feedback, helping them develop their skills and confidence.
- Use MI to take action to drive performance, identifying areas for improvement and implementing changes to drive results.
- Maintain a safe and legal environment for colleagues and customers, adhering to all relevant policies and procedures.
What You'll Need
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the commercial operation, brilliant basics, and operational excellence.
- Current working knowledge of all VM principles.
- The ability to interpret data relevant to the role and take action to drive results.
- Demonstrate flexibility and adaptability to change, being able to pivot quickly in response to new challenges and opportunities.
About Us
M&S is committed to pushing boundaries and leading the industry into a greener, speedier, more inspiring digital era. We're looking for talented individuals who are passionate about delivering exceptional customer experiences and making a real impact on our business.
Salary: £28,000 - £32,000 per annum (dependent on location and experience)
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