Customer Assistant

5 months ago

Brierley Hill, United Kingdom Marks & Spencer Full time

Hours:
sun 11-5
mon 11-3
wed 11-3
week 2
sun 11-5
mon 11-3
sat 3-7

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Brierley Hill, WEST MIDLANDS, ENGLAND;
Merry Hill

  • Customer Assistant

    5 months ago

    Brierley Hill, United Kingdom Marks & Spencer Full time

    Customer Assistant week 1 tue 12:30-20:30 thurs 06:00-14:00 sat 12:30-20:30 Week 2 Sun 09:00-17:00 Tue 06:00-14:00 Fri 12:30-20:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    6 months ago

    Brierley Hill, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Sun 0800 - 1200 Wed 0600 - 1000 Fri 0600 - 1000 Sat 1500 - 1900 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...

  • Customer Assistant

    6 months ago

    Brierley Hill, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Week 1** **Monday: 07:00-13:30** **Tuesday: 07:00-14:00** **Wednesday: 07:00-14:30** **Thursday: 07:00-13:30** **Saturday: 07:00-11:45** **Week 2** **Monday: 07:00-13:30** **Tuesday: 07:00-13:30** **Wednesday: 07:00-13:30** **Thursday: 07:00-13:30** **Friday: 07:00-13:30** **Purpose** - To deliver a great shopping...

  • Customer Service Assistant/supervisor

    5 months ago

    Brierley Hill, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor - Brierley Hill** **Hours per week: 20 hours per week,** **Hourly rate: £11.50 - £13.50 per hour** **This role is a mixed shift pattern therefore you must be available to cover days, evening shifts, night shifts and weekend shifts.** **If working between the hours of 11pm and 6am, you will receive an...

  • Customer Service Assistant/supervisor

    5 months ago

    Brierley Hill, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor, Brierley HIll** **Hours per week: 20 hours per week** **Hourly rate: £11.50 - £13.50 per hour** **Shift pattern (if applicable): Must be fully flexible Monday to Sunday to work a range of day, afternoon, evening, overnight and weekend shifts.** **If working between the hours of 11pm and 6am, you will...

  • Sales Assistant

    4 weeks ago

    Brierley Hill, Dudley, United Kingdom Footasylum Full time

    About the Role:We are seeking a Sales Assistant to join our team at Footasylum. As a Sales Assistant, you will be responsible for providing exceptional customer service and helping customers find the perfect products.Key Responsibilities:Greet and welcome customers with a friendly and positive attitude.Make customers feel valued and provide them with a great...

  • Customer Assistant

    6 months ago

    Brierley Hill, United Kingdom M&S Full time

    **Summary** Customer Assistant Working Pattern week 1 wed 6am-10am thurs 6am-10am saturday 2pm-6pm week 2 thurs 6am-10am fri 6am-10am saturday 6am-10am **All the details** Customer Assistant Working Pattern week 1 wed 6am-10am thurs 6am-10am saturday 2pm-6pm week 2 thurs 6am-10am fri 6am-10am saturday 6am-10am **Purpose** To deliver a great...

  • Customer Assistant

    6 months ago

    Brierley Hill, United Kingdom M&S Full time

    **Summary** Customer Assistant Working Pattern wk1 wed 1200-20:30 fri 1400-2030 sat 1400-2030 wk2 tues 1400-2030 fri 1000-1830 sat 1400-2030 **All the details** Customer Assistant Working Pattern wk1 wed 1200-20:30 fri 1400-2030 sat 1400-2030 wk2 tues 1400-2030 fri 1000-1830 sat 1400-2030 **Purpose** To deliver a great shopping experience for...

  • Sales Assistant

    4 weeks ago

    Brierley Hill, Dudley, United Kingdom Footasylum Full time

    We are seeking a Sales Assistant to join our team at Footasylum, a dynamic and exciting retailer based in Merry Hill. As a Sales Assistant, you will be the face of our brand, providing exceptional customer service and product knowledge to our guests.Key Responsibilities:Customer Service: Greet and welcome customers with a friendly and positive attitude,...

  • Customer Assistant

    5 months ago

    Brierley Hill, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Sun 8-12 Mon 6-10 Sat 8-12 Mon 6-10 Tues 6-10 Sat 8-12 **Key Capabilities** Customer Assistant Sun 8-12 Mon 6-10 Sat 8-12 Mon 6-10 Tues 6-10 Sat 8-12 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within...

  • Sales Assistant

    4 weeks ago

    Brierley Hill, Dudley, United Kingdom HSL Chairs Full time

    About the RoleAs a Sales Assistant at HSL Chairs, you will be responsible for delivering exceptional customer service and providing a personalized shopping experience to our customers. You will work closely with our customers to understand their needs and preferences, and provide guidance on our range of feel good furniture products.Key ResponsibilitiesOffer...

  • Customer Assistant

    6 months ago

    Brierley Hill, United Kingdom M&S Full time

    **Summary** Customer Assistant Through the Night friday 23:00-07:00 Saturday 23:00-07:00 **All the details** Customer Assistant Through the Night friday 23:00-07:00 Saturday 23:00-07:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant-clothing and Home Merry Hill

    5 months ago

    Brierley Hill, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Sun 8-12 Sat 8-12 **Key Capabilities** Customer Assistant Sun 8-12 Sat 8-12 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    5 months ago

    Brierley Hill, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Week 1 Week 2 Tues 6-10 6-10 Wed 6-10 6-10 Thur 6-10 6-10 Fri 6-10 Sat 8-12 **Key Capabilities** Customer Assistant Week 1 Week 2 Tues 6-10 6-10 Wed 6-10 6-10 Thur 6-10 6-10 Fri 6-10 Sat 8-12 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Assistant C/h

    5 months ago

    Brierley Hill, United Kingdom Marks & Spencer Full time

    Hours: tues 11-18 wed 17.00-21.00 fri 11.00-17.00 week 2 tues 11-15 wed 17-21 fri 14-18 sat 1430-19 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best...

  • Customer Assistant C/h

    5 months ago

    Brierley Hill, United Kingdom Marks & Spencer Full time

    Mon - 18.00 to 21.00 Sat 11am to 19pm. **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels...

  • Customer Assistant C/h

    5 months ago

    Brierley Hill, United Kingdom Marks & Spencer Full time

    sun 11-5 mon 11-3 wed 11-3 week 2 sun 11-5 mon 11-3 sat 11-3 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...

  • Customer Assistant C/h

    5 months ago

    Brierley Hill, United Kingdom Marks & Spencer Full time

    Hours: Every Sat 11am to 7pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly...

  • Customer Assistant C/h

    5 months ago

    Brierley Hill, United Kingdom Marks & Spencer Full time

    Hours: mon 11-3 tues 5-9 wed 11-3 fri 2-6 week 2 mon 11-3 wed 11-3 fri 5-9 sat 11-3 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...

  • Customer Service Executive

    7 months ago

    Brierley Hill, United Kingdom Arc Legal Group Full time

    Arc Legal Assistance, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling. We are looking for a Customer Relations...