Contact Centre Administrator

3 months ago

Stockport, United Kingdom Stockport NHS Foundation Trust Full time

Contact Centre Administrator - BAND 3 (full and part time hours available)

We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport.

We require able multitaskers to join our team and the ideal applicant must be a dynamic individual who can work under pressure, is a great communicator, takes pride completing a task to a high standard and is able to work flexibly to cover the needs of the service

Services

Services are covered from 08:00 - 18:00 over 7 days working on a rotational basis

Shift start times 8:00, 9:00 & 10:00 - all worked on a rotational basis

Flexible working available

Agile working options available, once training completed

Providing contact centre telephone and administration support for all Community Services

Experience of a busy office environment and handling a high volume of telephone calls is essential. You must also be computer literate.

Ability to work as team and be a good communicator

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

Our mission is to make a difference every day. Our values are that we care, we respect, and we listen

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

The salary for the role is only one part of the excellent package of benefits we offer to you:
Between 27-33 days of annual leave plus bank holidays

NHS pension scheme membership

Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

NHS Staff discounts

Cycle to work scheme

Salary finance - for loans, savings, budget planning and tips on managing debt

Stockport Credit Union
- for local financial advice

Main Responsibilities

Being the first point of contact for patients

Booking appointments for our patients accessing the Community Adult Services

Contacting patients
- showing great telephone etiquette and customer care

Build rapport with patients and peers

Prioritising tasks - showing organisation and flexibility

Input confidential information onto various I.T. systems

Be familiar with a full range of clerical tasks and be able to undertake specific duties. Completing various administration tasks to a high standard on daily basis

Ensuring appointment capacity is maximised

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.

  • Contact Centre Administrator

    3 months ago

    Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    Contact Centre Administrator - BAND 3 (full and part time hours available) We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport. We require able multitaskers to join our team and the ideal applicant must be a dynamic individual...

  • Contact Centre Administrator

    3 months ago

    Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    Contact Centre Administrator - BAND 3 (full and part time hours available) We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport. We require someone with excellent communication skills, both verbal and written and individuals who...

  • Contact Centre Administrator

    3 months ago

    Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    Contact Centre Administrator - 37.5 HOURS PER WEEK - BAND 3 (part time hours considered) We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport. We require able multitaskers to join our team and the ideal applicant must be a...

  • Contact Centre Administrator

    3 months ago

    Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    Contact Centre Administrator - 37.5 HOURS PER WEEK - BAND 3 (part time hours considered) We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport. We require able multitaskers to join our team and the ideal applicant must be a...

  • Participant Contact Centre Advisor

    3 months ago

    Stockport, United Kingdom UK Biobank Full time

    **Description**: **Overview of the role**: UK Biobank are delighted to be recruiting for a Participant Contact Centre Advisor based at our modern offices in Cheadle. The Participant Contact Centre (PCC) provides professional, friendly and courteous support to UK Biobank participants, handling requests for study information, providing guidance and answering...

  • Participant Contact Centre Advisor

    3 months ago

    Stockport, United Kingdom UK Biobank Full time

    **Description**: **Overview of the role**: UK Biobank are delighted to be recruiting for a Participant Contact Centre Advisor based at our modern offices in Cheadle. The Participant Contact Centre (PCC) provides professional, friendly and courteous support to UK Biobank participants, handling requests for study information, providing guidance and answering...

  • Participant Contact Centre Advisor

    3 months ago

    Stockport, United Kingdom UK Biobank Full time

    **Description**: **Overview of the role**: UK Biobank are delighted to be recruiting for a Participant Contact Centre Advisor based at our modern offices in Cheadle. The Participant Contact Centre (PCC) provides professional, friendly and courteous support to UK Biobank participants, handling requests for study information, providing guidance and answering...

  • Participant Contact Centre Advisor

    3 months ago

    Stockport, United Kingdom UK Biobank Full time

    **Description**: **Overview of the role**: UK Biobank are delighted to be recruiting for a Participant Contact Centre Advisor based at our modern offices in Cheadle. The Participant Contact Centre (PCC) provides professional, friendly and courteous support to UK Biobank participants, handling requests for study information, providing guidance and answering...

  • Contact Centre Agent

    3 months ago

    Stockport, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Stockport** **SALARY** **£21420 - £25000** **JOB TYPE** **Permanent** **REF** **AW2402-07_1708619965** **Contact Centre Agent** **£21,420 - £25,000 + monthly bonuses of £200** **Stockport - easy access via car & public transport (5-minute walk from town centre)** - Are you someone who has the nature ability to care for...

  • Contact Centre Specialist

    2 days ago

    Stockport, Stockport, United Kingdom LSH AUTO Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Contact Centre Agent. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a seamless and personalized experience.Key Responsibilities:Handle all customer...

  • Contact Centre Specialist

    3 days ago

    Stockport, Stockport, United Kingdom LSH AUTO Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Contact Centre Agent. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a seamless and personalized experience.Key Responsibilities:Handle all customer...

  • Contact Centre Specialist

    2 days ago

    Stockport, Stockport, United Kingdom UK Biobank Full time

    About the RoleWe are seeking a highly skilled and motivated Contact Centre Advisor to join our team at UK Biobank. As a key member of our customer service team, you will be responsible for providing exceptional service to our participants, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Interaction: Handle inbound and outbound calls,...

  • Contact Centre Specialist

    2 days ago

    Stockport, Stockport, United Kingdom UK Biobank Full time

    About the RoleWe are seeking a highly skilled and motivated Contact Centre Advisor to join our team at UK Biobank. As a key member of our customer service team, you will be responsible for providing exceptional service to our participants, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Interaction: Handle inbound and outbound calls,...

  • Contact Centre Specialist

    1 week ago

    Stockport, Stockport, United Kingdom UK Biobank Full time

    About the RoleWe are seeking a highly skilled and motivated Contact Centre Advisor to join our team at UK Biobank. As a key member of our customer service team, you will be responsible for providing exceptional service to our participants, responding to their queries, and resolving issues in a timely and professional manner.Key ResponsibilitiesCustomer...

  • Contact Centre Specialist

    2 days ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    We are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Contact Centre Agent. This is a full-time role, office based, with a 40-hour working week.The successful candidate will be responsible for handling all telephone and online enquiries, ensuring that the brand is represented appropriately and meeting...

  • Contact Centre Specialist

    3 days ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    We are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Contact Centre Agent. This is a full-time role, office based, with a 40-hour working week.The successful candidate will be responsible for handling all telephone and online enquiries, ensuring that the brand is represented appropriately and meeting...

  • Contact Centre Agent

    3 months ago

    Stockport, United Kingdom LSH Auto Full time

    We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.This is a full-time role, office based.Hours 40Monday - Saturday (Rota)RequirementsYou will be: Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented...

  • Contact Centre Agent

    3 months ago

    Stockport, United Kingdom LSH AUTO Full time

    We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a full-time role, office based. Hours 40 Monday - Saturday (Rota) Salary £24,232 Plus OTE Bonus Benefits: • Colleague Referral Scheme (£500 - £1000) • A range of Mercedes Benz training and...

  • Contact Centre Advisor

    2 weeks ago

    Stockport, United Kingdom UK Biobank Limited Full time

    Description Where can a Contact Centre Advisor directly improve the health of everyone, everywhere?At UK Biobank, thats where.UK Biobank is helping to pioneer new pathways in health, believing that people have the right to live longer and more fulfilling lives.Were a team aiming to make a difference to millions of people on this planet - and an employer who...

  • Contact Centre Advisor

    2 weeks ago

    Stockport, United Kingdom UK Biobank Full time

    DescriptionWhere can a Contact Centre Advisor directly improve the health of everyone, everywhere?At UK Biobank, that’s where.UK Biobank is helping to pioneer new pathways in health, believing that people have the right to live longer and more fulfilling lives.We’re a team aiming to make a difference to millions of people on this planet - and an employer...