Contact Centre Agent

5 days ago

Stockport, United Kingdom LSH Auto Full time

We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.

This is a full-time role, office based.

Hours 40

Monday - Saturday (Rota)

Requirements

You will be:

  • Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.
  • Working to individual and team KPI’s
  • Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
  • Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
  • Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
  • Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care
  • Adhering to polices and procedures.

You must have:

  • Customer service experience
  • Service booking/reception experience
  • Desire to succeed
  • Excellent sales skills
  • PC literate
  • Problem solving abilities
  • The drive to build customer rapport
  • Ability to handle pressure working in a busy call centre environment

Benefits

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

• Full uniform provided

• On site gym

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