Call Centre Agent
1 week ago
**£21,000 basic salary - Realistic OTE of £500 per month.**
- First year realistic salary = £27,000_
Our client are currently recruiting for a Call Centre Agent to join their growing team based in Stockport.
**PRIMARY ROLE**
Contacting customers who have made enquiries for either a, mortgage, secured loan or unsecured loan. Service these clients from point of contact through to transfer in a courteous, professional and speedy manner
**GENERAL RESPONSIBILITIES**
- Contact new clients who have generated a Mortgage or Secured enquiry through their websites & partners.
- Collect basic information from the customer, clarify the type of loan they are looking for and transfer to the correct department ensuring customer journey is smooth.
- Contact new clients who have generated a unsecured loan enquiry via the website.
- Collect & clarify information on enquiry form, once all accurate submit to their panel of lenders and go through all options that are available to the customer. Transfer if needed.
- Take inbound calls to help customers with new enquiries or existing customers with any questions that they may have.
- Log any complaints received in timely manner.
- To be proactive, hardworking, flexible and able to work under own initiative but also a team player.
- Embrace company values and promote them effectively alongside the brand.
- Understand what Treating Customers Fairly (TCF) means and embed this fully within your work.
- Attend internal or external meetings as required.
**EXPERIENCE & QUALIFICATIONS**
Must have experience in a telesales role
**SALARY EXPECTATIONS**
Up to £27,000.00 per year
**BENEFITS**
- Cash Plan with Westfield Health
- Access to Free Therapy sessions
- Cash advance facility
- End of Quarter Events and incentives
**Job Types**: Full-time, Permanent
**Salary**: Up to £27,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
Application question(s):
- Are you available to start Monday 4th September if successful?
**Experience**:
- Telephony: 1 year (preferred)
- sales: 1 year (preferred)
- customer service: 2 years (preferred)
Work Location: In person
Reference ID: CC01
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