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Contact Centre Agent

4 months ago

Stockport, United Kingdom musicMagpie Full time

**Customer Service Agent**

**Location**:
Stockport Exchange / WFH (Monday to Friday 9am to 5pm)

**The role**:
**Key responsibilities**:

- Performing within set target boundaries.
- Use of local CRM to update order information accurately.
- Liaising with Finance/Technical support team to resolve queries.
- Managing Customer expectations to provide an excellent customer experience.
- Providing general support to senior agents and management.

**About you**:

- Effective time management and attendance
- Excellent written and verbal communication skills
- Pro-active management of own workload
- IT literate-notably Microsoft Outlook and an understanding of Excel
- High levels of concentration and attention to detail especially spelling and grammar
- Prior customer service experience in similar multi-channel roles
- Experience using Live Chat and Social Media platforms
- Ability to handle feedback, develop and continuously learn
- Patient with a good sense of humour
- Must be an effective team player, fun and approachable
- Self-confident and resilient
- Flexible in approach
- Excellent written and reading skills with a minimum of grade 4 (ideally grade 5) at GCSE level for English
- **Previous call / contact centre customer service experience would be an advantage**

**About Us**:
musicMagpie is a circular economy pioneer that offers customers a smart, sustainable and trusted way to buy, rent and sell tech and media products.

Operating through our two trusted brands - musicMagpie in the UK and Decluttr in the US - our circular model of recycling, refurbishing, reselling and renting products helps to make tech more affordable, allows people to make money from their unused tech and reduces its impact on the planet.

Our environmental and social focus is demonstrated by our ‘Smart for you Smart for the planet’ ethos and we have received the London Stock Exchange's Green Economy Mark, which recognises companies that derive 50 per cent. or more of their total annual revenue from products and services that contribute to the global Green Economy.

Thanks to our colleagues, partners and customers we give a ‘second-life’ to over 400,000 technology products a year (as well as 2,500 tonnes of disc media and books categories) - saving over 50,000 tonnes of CO2, enough to heat over 18,000 homes for a year

Over 7.5 million customers have used our award-winning service and we’ve paid out millions for their unwanted technology.

We are the largest third-party seller globally on both Amazon and eBay and we have an excellent Trustpilot rating with over 245,000 reviews.

**Benefits**:

- State of the art facilities - fun working environment (pool and football table) spacious desk areas, kitchen area and quiet spaces where you can plug in and work in peace.
- Annual pay review
- 28 days holiday (which include bank holidays)
- 2 days paid to volunteer at a charity of your choice
- Welcome pack, including hoodie
- Casual Dress Code
- 10% Colleague Discount
- Magpie Perks - a benefits platform where you are able to take advantage of discounts at 100s of high street and online retailers

**Why Join Us**:
Joining our team gives you the opportunity to make a real impact on the world, no matter what you do, as well as learning new skills, making new friends and working on innovative, interesting and rewarding projects.

**Our Culture**:
Rewarding, down to earth, inclusive and supportive.

**Our values**:
We care | We make a difference | We’re better together | We innovate | We work in an environment where we all thrive.

**Diversity and Inclusion**:
At musicMagpie, inclusion and diversity are central to our values. We have an authentic focus on intentional inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution.

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Free parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Stockport: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Stockport