Contact Centre Agent

4 days ago


Stockport, United Kingdom musicMagpie Full time

**Customer Service Agent**

**Location**:
Stockport Exchange / WFH (Monday to Friday 9am to 5pm)

**The role**:
**Key responsibilities**:

- Performing within set target boundaries.
- Use of local CRM to update order information accurately.
- Liaising with Finance/Technical support team to resolve queries.
- Managing Customer expectations to provide an excellent customer experience.
- Providing general support to senior agents and management.

**About you**:

- Effective time management and attendance
- Excellent written and verbal communication skills
- Pro-active management of own workload
- IT literate-notably Microsoft Outlook and an understanding of Excel
- High levels of concentration and attention to detail especially spelling and grammar
- Prior customer service experience in similar multi-channel roles
- Experience using Live Chat and Social Media platforms
- Ability to handle feedback, develop and continuously learn
- Patient with a good sense of humour
- Must be an effective team player, fun and approachable
- Self-confident and resilient
- Flexible in approach
- Excellent written and reading skills with a minimum of grade 4 (ideally grade 5) at GCSE level for English
- **Previous call / contact centre customer service experience would be an advantage**

**About Us**:
musicMagpie is a circular economy pioneer that offers customers a smart, sustainable and trusted way to buy, rent and sell tech and media products.

Operating through our two trusted brands - musicMagpie in the UK and Decluttr in the US - our circular model of recycling, refurbishing, reselling and renting products helps to make tech more affordable, allows people to make money from their unused tech and reduces its impact on the planet.

Our environmental and social focus is demonstrated by our ‘Smart for you Smart for the planet’ ethos and we have received the London Stock Exchange's Green Economy Mark, which recognises companies that derive 50 per cent. or more of their total annual revenue from products and services that contribute to the global Green Economy.

Thanks to our colleagues, partners and customers we give a ‘second-life’ to over 400,000 technology products a year (as well as 2,500 tonnes of disc media and books categories) - saving over 50,000 tonnes of CO2, enough to heat over 18,000 homes for a year

Over 7.5 million customers have used our award-winning service and we’ve paid out millions for their unwanted technology.

We are the largest third-party seller globally on both Amazon and eBay and we have an excellent Trustpilot rating with over 245,000 reviews.

**Benefits**:

- State of the art facilities - fun working environment (pool and football table) spacious desk areas, kitchen area and quiet spaces where you can plug in and work in peace.
- Annual pay review
- 28 days holiday (which include bank holidays)
- 2 days paid to volunteer at a charity of your choice
- Welcome pack, including hoodie
- Casual Dress Code
- 10% Colleague Discount
- Magpie Perks - a benefits platform where you are able to take advantage of discounts at 100s of high street and online retailers

**Why Join Us**:
Joining our team gives you the opportunity to make a real impact on the world, no matter what you do, as well as learning new skills, making new friends and working on innovative, interesting and rewarding projects.

**Our Culture**:
Rewarding, down to earth, inclusive and supportive.

**Our values**:
We care | We make a difference | We’re better together | We innovate | We work in an environment where we all thrive.

**Diversity and Inclusion**:
At musicMagpie, inclusion and diversity are central to our values. We have an authentic focus on intentional inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution.

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Free parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Stockport: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Stockport


  • Contact Centre Agent

    7 months ago


    Stockport, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Stockport** **SALARY** **£21420 - £25000** **JOB TYPE** **Permanent** **REF** **AW2402-07_1708619965** **Contact Centre Agent** **£21,420 - £25,000 + monthly bonuses of £200** **Stockport - easy access via car & public transport (5-minute walk from town centre)** - Are you someone who has the nature ability to care for...

  • Contact Centre Agent

    7 months ago


    Stockport, United Kingdom Jobs Butler Full time

    **Basic salary up to £22,000 with annual earning potentials of over £30,000** **Core Skills**: - Fantastic telephone manner - Resilient and hard-working - Understand your role within Treating Customers Fairly (TCF) - High level of attention to detail **You may also be able to demonstrate experience with**: - Maintaining business logs using a CRM...

  • Call Centre Agent

    3 days ago


    Stockport, United Kingdom JBTS Full time

    Our client are currently recruiting for a Call Centre Agent to join their growing team based in Stockport. **PRIMARY ROLE** Contacting customers who have made enquiries for either a, mortgage, secured loan or unsecured loan. Service these clients from point of contact through to transfer in a courteous, professional and speedy manner **GENERAL...

  • Call Centre Agent

    6 days ago


    Stockport, United Kingdom JBTS Full time

    **£21,000 basic salary - Realistic OTE of £500 per month.** - First year realistic salary = £27,000_ Our client are currently recruiting for a Call Centre Agent to join their growing team based in Stockport. **PRIMARY ROLE** Contacting customers who have made enquiries for either a, mortgage, secured loan or unsecured loan. Service these clients from...

  • Call Centre Agent

    7 months ago


    Stockport, United Kingdom Jobs Butler Full time

    **£21,000 basic salary - Realistic OTE of £500 per month.** - First year realistic salary = £27,000_ Our client are currently recruiting for a Call Centre Agent to join their growing team based in Stockport. **PRIMARY ROLE** Contacting customers who have made enquiries for either a, mortgage, secured loan or unsecured loan. Service these clients from...

  • Call Centre Agent

    7 months ago


    Stockport, United Kingdom Jobs Butler Full time

    **£21,000 basic salary - Realistic OTE of £500 per month.** - First year realistic salary = £27,000_ Our client are currently recruiting for a Call Centre Agent to join their growing team based in Stockport. **PRIMARY ROLE** Contacting customers who have made enquiries for either a, mortgage, secured loan or unsecured loan. Service these clients from...


  • Stockport, United Kingdom UK Biobank Full time

    UK Biobank have an exciting opportunity for **Contact Centre Manager** to join the team. Location: Stockport **Salary**: Circa £40,000 per annum depending on experience Hours: Permanent full-time, 35 hours per week. (However, in order to fulfil the role and to support the operational needs of the PCC department, flexibility in the working day, and weekend...

  • Call Centre Agent

    6 days ago


    Stockport, United Kingdom Frontline Partnership Group Full time

    At present, we are seeking Call Centre Agents who can function within a quality-controlled and results-driven setting, and possess the ability to work with precision according to established procedures and strict timelines. As a member of a proficient team, you will assist a prominent financial service provider in managing the initial and ongoing customer...

  • Contact Sales Agent

    7 months ago


    Stockport, United Kingdom British Gas Full time

    Sales Representative **Duties**: - Conduct warm calls to potential clients to generate new business opportunities - Identify and target new markets and industries for business development - Build and maintain relationships with existing clients to ensure customer satisfaction and repeat business - Meet or exceed sales targets and goals on a regular basis -...


  • Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    Contact Centre Administrator - BAND 3 (full and part time hours available) We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport. We require able multitaskers to join our team and the ideal applicant must be a dynamic individual...


  • Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    Contact Centre Administrator - BAND 3 (full and part time hours available) We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport. We require able multitaskers to join our team and the ideal applicant must be a dynamic individual...


  • Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    Contact Centre Administrator - BAND 3 (full and part time hours available) We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport. We require someone with excellent communication skills, both verbal and written and individuals who...


  • Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    Contact Centre Administrator - 37.5 HOURS PER WEEK - BAND 3 (part time hours considered) We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport. We require able multitaskers to join our team and the ideal applicant must be a...


  • Stockport, United Kingdom UK Biobank Full time

    **Description**: **Overview of the role**: UK Biobank are delighted to be recruiting for a Participant Contact Centre Advisor based at our modern offices in Cheadle. The Participant Contact Centre (PCC) provides professional, friendly and courteous support to UK Biobank participants, handling requests for study information, providing guidance and answering...


  • Stockport, United Kingdom gap personnel Full time

    Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for **Call Centre Agents **for a company based in **Stockport**. **We are offering **excellent opportunities to work within the Customer Service department for a medical company based Stockport.** Our client offers ongoing work, with training and...


  • Stockport, Stockport, United Kingdom Vitality Corporate Services Limited Full time

    About Our Company">Vitality Corporate Services Limited is a leading provider of corporate services, dedicated to delivering exceptional customer experiences.We are seeking a Senior Manager to lead our Contact Centre operations in Stockport.Your Key Responsibilities will include:Developing and implementing strategies to drive business growth and...


  • Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    Contact Centre Administrator - 37.5 HOURS PER WEEK - BAND 3 We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport. We require able multitaskers to join our team and the ideal applicant must be a dynamic individual who can work...

  • Call Centre Agent

    7 months ago


    Stockport, United Kingdom LSH Auto UK Ltd Full time

    We have a great opportunity for a Customer Experience Executive to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a full-time role, office based. Hours 40 Salary £22,713 Bonus earnings potential £31,113 - **Benefits**:_ - Staff car scheme - Competitive Pension Scheme - Perk Box Membership - Eye Care...


  • Stockport, United Kingdom Sky Full time

    Join Sky as a Contact Centre Service Advisor in our Stockport contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your...


  • Stockport, United Kingdom Sky Full time

    Join Sky as a Contact Centre Service Advisor in our Stockport contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your...