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Call Centre Agent

4 months ago

Stockport, United Kingdom Frontline Partnership Group Full time

At present, we are seeking Call Centre Agents who can function within a quality-controlled and results-driven setting, and possess the ability to work with precision according to established procedures and strict timelines. As a member of a proficient team, you will assist a prominent financial service provider in managing the initial and ongoing customer interaction.

**Duties and tasks**:

- Interacting with customers.
- Managing a considerable amount of incoming and outgoing calls through automated dialling and manual methods.
- Delivering a professional service that fulfils our "quality assurance" criteria and meets key performance indicators (KPIs).
- Having a grasp of the legal aspects of debt recovery, and the ability to accurately and clearly explain the process to customers when necessary.
- Performing additional tasks as directed to maintain the company's operations.

The preferred applicant should hold GCSEs at a C level or above in English and Mathematics. It is necessary that you have a customer service-oriented mindset and are self-driven, with a focus on achieving targets and objectives. Additionally, having the capability to work with precision and careful attention to detail is crucial. This position would be a good fit for individuals who come from a customer service background in retail and are looking to transition to an office environment, or those who have prior experience working in a call centre.

**Salary**: £20,724.00-£22,192.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Employee discount
- Enhanced paternity leave
- On-site parking
- Paid volunteer time
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Application question(s):

- Can you work full-time?
- Do you require visa sponsorship to work in the UK?

Work Location: In person