Customer Experience Executive

5 months ago


Stockport, United Kingdom LSH Auto UK Ltd Full time

We have a great opportunity for a Customer Experience Executive to join our Customer Experience Centre, based in our flagship dealership in Stockport.

This is a full-time role, office based.

Hours 40

Salary £24,232 Plus OTE Bonus

**Benefits**:
Colleague Referral Scheme (£500 - £1000)
- A range of Mercedes Benz training and leadership programmes
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
- Hybrid working
- On site gym

We are looking for a highly motivated individual with drive to succeed.

**You will be**:

- Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.
- Working to individual and team KPI’s
- Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
- Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
- Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
- Ensuring that the team maximise all opportunities to up sell specified products - e.g. Service Care
- Adhering to polices and procedures.

**You must have**:

- Customer service experience
- Service booking/reception experience
- Desire to succeed
- Excellent sales skills
- PC literate
- Problem solving abilities
- The drive to build customer rapport
- Ability to handle pressure working in a busy call centre environment

This is a full time position based in the dealership, this is not a hybrid role

Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for you, APPLY TODAY

**Job Types**: Full-time, Permanent

Pay: Up to £33,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site gym
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Stockport: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person



  • Stockport, United Kingdom Bridge of Hope Full time

    We are currently recruiting for a Customer Experience Executive to join a Contracting and Accounting firm based in the Stockport, Cheshire area. **Duties will include**: - Being the first point of contact, dealing with incoming phone queries regarding their payments and engagement with the company - Ensuring that every decision puts the employees and...


  • Stockport, United Kingdom Music Magpie Full time

    **Role Summary** They can evaluate previous interactions to identify the root cause of contact and understand where corrective actions are outstanding working to resolve customer contact. They naturally support and coach peers within the team to create an inclusive collaborative team culture both internally and externally with outsourced agents. Alongside...


  • Stockport, United Kingdom LSH Auto UK Ltd Full time

    We have a great opportunity for a Customer Experience Executive to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a full-time role, office based. Hours 40 Salary £22,713 Bonus earnings potential £31,113 **Benefits**: - Staff car scheme - Competitive Pension Scheme - Platinum Plus Membership - Eye Care...


  • Stockport, United Kingdom LSH Auto UK Ltd Full time

    We have a great opportunity for a Customer Experience Executive to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a full-time role, office based. Hours 40 Monday - Saturday on a rota basis Salary £22,713 Bonus earnings potential £31,113 **Benefits**: Colleague Referral Scheme (£500 - £1000) - A range of...


  • Stockport, United Kingdom LSH Auto Full time

    LSH Auto is seeking a passionate and innovative Customer Experience Executive to join our Digital Team. In this role, you will play a key part in enhancing our customers' online journey by providing an exceptional digital experience across all platforms. You will work closely with various departments to ensure that our digital touchpoints reflect our...


  • Stockport, United Kingdom LSH Auto UK Ltd Full time

    We have a great opportunity for a Customer Experience Executive to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a full-time role, office based. Hours 40 Salary £22,713 Bonus earnings potential £31,113 **Benefits**: Colleague Referral Scheme (£500 - £1000) - A range of Mercedes Benz training and...


  • Stockport, United Kingdom Bridge of Hope Full time

    This role will be permanent offering a 5-day working week. **Duties will include**: - Answering up to 100 inbound calls per day and making weekly outbound calls to customers, employees and subcontractors - Keeping up to date with industry specific legislation and ensuring that compliance with current regulatory requirements is consistently met. - Liaising...


  • Stockport, United Kingdom Bridge of Hope Full time

    ** Job Title: Head Of Customer experience & Safeguarding** **Hours: Mon - Friday 37.5hrs (Must be flexible to work some evenings)** **Salary: upto £50,000p/a DOE** **Location: Stockport SK1** **Permanent Opportunity** - My Client is looking to recruit a new Head of Customer Experience and Safeguarding to work within established team and closely with the...


  • Stockport, Stockport, United Kingdom Harnham Full time

    Customer Insights Manager Role:We are seeking an experienced Customer Insights Manager to lead our team in providing end-to-end customer experience optimisation.About the Role:As a Customer Insights Manager, you will be responsible for gathering insights from surveys and diverse data sets to enhance customer advocacy, loyalty, and experience.Key...


  • Stockport, United Kingdom NielsenIQ Full time

    **Company Description** At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. Our mission is clear: To use our phenomenal data and unrivaled expertise to provide our partners with fresh...


  • Stockport, Stockport, United Kingdom Vitality Corporate Services Limited Full time

    About the RoleWe are seeking an experienced Customer Experience Manager to join our team. This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong understanding of customer needs.This hybrid role requires 2 days of work in the office, where you will be part of our Protection team within the D2C Life...


  • Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Stockport, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Stockport, Stockport, United Kingdom Recruitment Revolution Full time

    A great opportunity has arisen for a skilled individual to join our team as a Vehicle Handover Customer Specialist at RRG Stockport. The estimated annual salary for this position is approximately £30,000.We are seeking a customer-focused professional who can provide an outstanding experience for our customers when they visit us to collect their new vehicle....


  • Stockport, Stockport, United Kingdom Vitality Corporate Services Limited Full time

    Vitality Corporate Services Limited is seeking an experienced Customer Retention Adviser to join their team.As a key member of the retention team, you will be responsible for delivering exceptional customer service and driving business growth through effective retention strategies.The successful candidate will have excellent communication skills, a strong...


  • Stockport, Stockport, United Kingdom HSL Chairs Full time

    About the RoleWe are seeking a skilled Sales Assistant to join our team at HSL Chairs. As a key member of our showroom team, you will be responsible for delivering exceptional customer service and providing personalized recommendations on our feel-good furniture. Your primary goal will be to create a warm and inviting atmosphere that showcases our products...


  • Stockport, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Stockport** **SALARY** **£21500 - £25000** **JOB TYPE** **Permanent** **REF** **AW2311-08_1700761880** **Customer Experience Advisor** **£21,500- £25,000 basic plus £200 monthly bonus** **Full time, Stockport Manchester (10 minute walk from Stockport train station and town centre)** This is hands down the _BEST_ customer...


  • Stockport, United Kingdom RRG Group Full time

    **Opportunity at RRG Toyota Stockport - Customer Experience and Handover Specialist** We are currently expanding our business and are now offering an exciting opportunity to join the team, as Customer Experience and Handover Specialist at our RRG Toyota Stockport branch. We will provide excellent training and genuine career progression opportunities in...


  • Stockport, United Kingdom RRG Group Full time

    **Opportunity at Toyota Stockport - Customer Experience and Handover Specialist** Due to continued growth, we are seeking an experienced Vehicle Progressor to join our team. Do you have excellent customer service skills and enjoys to work with people. History of working within customer services or a customer-facing role in the retail industry. Enjoys...


  • Stockport, Stockport, United Kingdom Toyota Full time

    About ToyotaFrom its humble beginnings, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.We are constantly evolving, with a genuine commitment to Customer Satisfaction and a...


  • Stockport, Stockport, United Kingdom Stagecoach Group Full time

    Job DescriptionWe are seeking a Director of Customer Experience Innovation to lead our efforts in enhancing the customer value proposition, improving the overall customer experience, and driving innovation in the public transport sector.This is a 'sleeves up' role offering the opportunity to develop and maintain target customer journeys for the 'on bus' and...