Customer Experience Executive
4 months ago
We have a great opportunity for a Customer Experience Executive to join our Customer Experience Centre, based in our flagship dealership in Stockport.
This is a full-time role, office based.
Hours 40
Salary £22,713
Bonus earnings potential £31,113
**Benefits**:
Colleague Referral Scheme (£500 - £1000)
- A range of Mercedes Benz training and leadership programmes
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
- Hybrid working
- On site gym
We are looking for a highly motivated individual with drive to succeed.
**You will be**:
- Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.
- Working to individual and team KPI’s
- Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
- Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
- Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
- Ensuring that the team maximise all opportunities to up sell specified products - e.g. Service Care
- Adhering to polices and procedures.
**You must have**:
- Customer service experience
- Service booking/reception experience
- Desire to succeed
- Excellent sales skills
- PC literate
- Problem solving abilities
- The drive to build customer rapport
- Ability to handle pressure working in a busy call centre environment
Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for you, APPLY TODAY
**Job Types**: Full-time, Permanent
**Salary**: £22,713.00-£31,113.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site gym
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Stockport: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (required)
Work Location: In person
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