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Customer Experience Strategist

2 months ago

Stockport, Stockport, United Kingdom Harnham Full time
Job Opportunity

Harnham is partnering with a leading financial services business to fill a Customer Insights Manager position.

Key Responsibilities:

* Conduct research to provide insights and analysis to the business, supporting the optimization of customer journeys.

* Analyze quantitative and qualitative data from Speech Analytics and VoC for customers.

* Develop customer value principles to support the creation of customer experiences.

* Utilize mixed methods research experience.

Requirements:

* Strong analytical and problem-solving skills.

* Ability to work with various data sources and tools.

* Excellent communication and presentation skills.

* Experience in customer insights and analytics.

Working Environment:

* Hybrid work arrangement in Stockport.

* Competitive salary up to £70,000.

About the Company:

* Harnham is a leading recruitment agency specializing in finance and technology roles.

* The company is committed to providing exceptional service and support to its clients and candidates.

If you are a motivated and detail-oriented individual with a passion for customer insights, please apply for this exciting opportunity.