Contact Centre Specialist
5 days ago
We are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Contact Centre Agent. This is a full-time role, office based, with a 40-hour working week.
The successful candidate will be responsible for handling all telephone and online enquiries, ensuring that the brand is represented appropriately and meeting customer expectations wherever possible.
Key responsibilities will include:
- Handling customer enquiries in a friendly and timely manner
- Working to individual and team Key Performance Indicators (KPIs)
- Ensuring workshop capacity is fully maximised through central service booking procedures
- Responding to customer contacts and recording all necessary information to support ongoing customer relationship management
- Ensuring online enquiry service levels are continually achieved and exceeded
- Maximising opportunities to upsell specified products
- Adhering to company policies and procedures
The ideal candidate will have:
- Customer service experience
- Service booking/reception experience
- Excellent sales skills
- PC literacy
- Problem-solving abilities
- The drive to build customer rapport
- Ability to handle pressure working in a busy call centre environment
We offer a range of benefits, including:
- Colleague Referral Scheme
- Mercedes Benz training and leadership programmes
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
- Full uniform provided
- On-site gym
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