Contact Centre Advisor Role with UK Biobank
1 week ago
**Improve the Health of Everyone, Everywhere**
At UK Biobank, we're pioneering new pathways in health, believing that people have the right to live longer and more fulfilling lives. As a Contact Centre Advisor, you'll play a crucial role in directly improving the health of everyone, everywhere.
**Your Key Responsibilities:**
- Update CRM systems with accurate participant data to ensure seamless interactions.
- Achieve KPIs to drive quality and meet SLAs, ensuring all interactions with participants are handled and recorded appropriately.
- Work in accordance with policies and procedures, maintaining a quality-focused environment.
**About the Role:**
This is a 35-hour per week position, with 5 x 7-hour shifts over Monday to Saturday. You'll be expected to work 3 days per week in the office, based in Cheadle, Stockport. In 2026, we'll relocate to Manchester Science Park.
**What We Offer:**
- 26 days' annual leave (increasing with length of service) plus Bank Holidays
- Holiday buy scheme (buy up to 1 week of additional leave per year)
- A paid day off for your birthday (in addition to annual leave)
- Flexible (hybrid) working, including modern offices in Stockport (relocating to new office in Manchester Science Park in 2026)
- USS Pension Scheme, a 'hybrid' defined benefit/defined contribution scheme
- Enhanced family leave (available from day 1 of employment)
- Cycle to work scheme
- Free car parking
- Employee discounts portal
- 20% Discount at EE
- Employee Assistance Programme
- Eye-care scheme
- Annual flu vaccination
- Life Assurance cover
**About UK Biobank:**
We're a large-scale biomedical database and research resource containing in-depth genetic and health information from half a million UK participants. Our database is the largest and most comprehensive of its kind in the world, anonymised and made widely accessible to global researchers.
**Job Type:** Permanent
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Stockport, Stockport, United Kingdom UK Biobank Full time**Improve the Health of Everyone, Everywhere**At UK Biobank, we're pioneering new pathways in health, believing that people have the right to live longer and more fulfilling lives. As a Contact Centre Advisor, you'll play a crucial role in directly improving the health of everyone, everywhere.**Your Key Responsibilities:**Update CRM systems with accurate...
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