Contact Centre Advisor Role with UK Biobank

1 week ago


Stockport, Stockport, United Kingdom UK Biobank Full time

**Improve the Health of Everyone, Everywhere**

At UK Biobank, we're pioneering new pathways in health, believing that people have the right to live longer and more fulfilling lives. As a Contact Centre Advisor, you'll play a crucial role in directly improving the health of everyone, everywhere.

**Your Key Responsibilities:**

  • Update CRM systems with accurate participant data to ensure seamless interactions.
  • Achieve KPIs to drive quality and meet SLAs, ensuring all interactions with participants are handled and recorded appropriately.
  • Work in accordance with policies and procedures, maintaining a quality-focused environment.

**About the Role:**

This is a 35-hour per week position, with 5 x 7-hour shifts over Monday to Saturday. You'll be expected to work 3 days per week in the office, based in Cheadle, Stockport. In 2026, we'll relocate to Manchester Science Park.

**What We Offer:**

  • 26 days' annual leave (increasing with length of service) plus Bank Holidays
  • Holiday buy scheme (buy up to 1 week of additional leave per year)
  • A paid day off for your birthday (in addition to annual leave)
  • Flexible (hybrid) working, including modern offices in Stockport (relocating to new office in Manchester Science Park in 2026)
  • USS Pension Scheme, a 'hybrid' defined benefit/defined contribution scheme
  • Enhanced family leave (available from day 1 of employment)
  • Cycle to work scheme
  • Free car parking
  • Employee discounts portal
  • 20% Discount at EE
  • Employee Assistance Programme
  • Eye-care scheme
  • Annual flu vaccination
  • Life Assurance cover

**About UK Biobank:**

We're a large-scale biomedical database and research resource containing in-depth genetic and health information from half a million UK participants. Our database is the largest and most comprehensive of its kind in the world, anonymised and made widely accessible to global researchers.

**Job Type:** Permanent



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