Career Development Opportunities in a Contact Centre Environment
1 week ago
**Improve the Health of Everyone, Everywhere**
At UK Biobank, we're pioneering new pathways in health, believing that people have the right to live longer and more fulfilling lives. As a Contact Centre Advisor, you'll play a crucial role in directly improving the health of everyone, everywhere.
**Your Key Responsibilities:**
- Update CRM systems with accurate participant data to ensure seamless interactions.
- Achieve KPIs to drive quality and meet SLAs, ensuring all interactions with participants are handled and recorded appropriately.
- Work in accordance with policies and procedures, maintaining a high level of professionalism and attention to detail.
**Our Ideal Candidate:**
- Experience in working within a quality-focused organisation.
- Proficiency in contact centre/CRM software systems.
**What We Offer:**
- 26 days' annual leave (increasing with length of service) plus Bank Holidays.
- Holiday buy scheme (buy up to 1 week of additional leave per year).
- A paid day off for your birthday (in addition to annual leave).
- Flexible (hybrid) working, including modern offices in Stockport (relocating to new office in Manchester Science Park in 2026).
- USS Pension Scheme, a 'hybrid' defined benefit/defined contribution scheme.
- Enhanced family leave (available from day 1 of employment).
- Cycle to work scheme.
- Free car parking.
- Employee discounts portal.
- 20% Discount at EE.
- Employee Assistance Programme.
- Eye-care scheme.
- Annual flu vaccination.
- Life Assurance cover.
**About UK Biobank:**
UK Biobank is a large-scale biomedical database and research resource containing in-depth genetic and health information from half a million UK participants. Our database, the largest and most comprehensive of its kind in the world, is anonymised and made widely accessible by UK Biobank to global researchers who use it to find new scientific discoveries about common and life-threatening diseases – such as cancer, heart disease, and stroke which strike in mid-later life.
**Job Type:** Permanent
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