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Contact Centre Specialist

2 months ago

Stockport, Stockport, United Kingdom UK Biobank Full time
About the Role

We are seeking a highly skilled and motivated Contact Centre Advisor to join our team at UK Biobank. As a key member of our customer service team, you will be responsible for providing exceptional service to our participants, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Interaction: Handle inbound and outbound calls, emails, and other customer inquiries in a timely and professional manner.
  • Service Delivery: Respond to customer queries, resolve issues, and provide solutions that meet their needs.
  • Quality Assurance: Ensure that all customer interactions are of the highest quality, meeting our service standards and SLAs.
  • Process Improvement: Identify opportunities for process improvements and suggest changes to enhance customer experience and service delivery.
  • Team Collaboration: Work closely with colleagues to achieve team goals and objectives.
Requirements
  • Experience: Proven experience in a contact centre environment, with a strong track record of delivering exceptional customer service.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Knowledge: Familiarity with CRM systems and contact centre software.
  • Education: Relevant qualifications or experience in a customer-facing role.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career development and growth within the company.
  • Collaborative Environment: A collaborative and supportive work environment.
  • Recognition and Rewards: Recognition and rewards for outstanding performance.