Contact Centre Specialist
2 weeks ago
We are seeking a highly skilled and motivated Contact Centre Advisor to join our team at UK Biobank. As a key member of our customer service team, you will be responsible for providing exceptional service to our participants, responding to their queries, and resolving issues in a timely and professional manner.
Key Responsibilities- Customer Service: Handle inbound and outbound calls, emails, and other customer inquiries in a timely and professional manner.
- Query Resolution: Respond to customer queries, escalate issues where necessary, and provide solutions to resolve customer concerns.
- Data Management: Update customer relationship management (CRM) systems with accurate participant data.
- Service Improvement: Suggest and implement service improvements and other developments to enhance the customer experience.
- Quality and Performance: Achieve key performance indicators (KPIs) to drive quality and ensure service level agreements (SLAs) are met.
- Compliance: Work in accordance with policies and procedures to ensure all interactions with customers are appropriately handled and recorded.
- Experience: Proven experience working in a contact centre environment, preferably in a quality-focused organisation.
- Communication: Excellent communication and interpersonal skills, with the ability to engage and communicate effectively with customers.
- Attention to Detail: Attentive to detail and able to follow standard operating procedures.
- Technical Skills: Experience in contact centre/CRM software systems and excellent organisation and time-management skills.
- Competitive Salary: A competitive salary and benefits package.
- Flexible Working: Flexible working arrangements, including hybrid working options.
- Professional Development: Opportunities for professional development and career growth.
- Work-Life Balance: A healthy work-life balance, with a range of benefits to support your well-being.
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Contact Centre Specialist
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Contact Centre Specialist
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Stockport, Stockport, United Kingdom UK Biobank Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Advisor to join our team at UK Biobank. As a key member of our customer service team, you will be responsible for providing exceptional service to our participants, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Interaction: Handle inbound and outbound calls,...
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Stockport, Stockport, United Kingdom UK Biobank Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Advisor to join our team at UK Biobank. As a key member of our customer service team, you will be responsible for providing exceptional service to our participants, responding to their queries, and resolving issues in a timely and professional manner.Key ResponsibilitiesCustomer...
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Contact Centre Specialist
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Stockport, Stockport, United Kingdom UK Biobank Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Advisor to join our team at UK Biobank. As a key member of our customer service team, you will be responsible for providing exceptional service to our participants, responding to their queries, and resolving issues in a timely and professional manner.Key ResponsibilitiesCustomer...
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