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Contact Centre Administrator
7 months ago
Contact Centre Administrator - BAND 3 (full and part time hours available)
We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport.
We require someone with excellent communication skills, both verbal and written and individuals who are able multitaskers to join our team and the ideal applicant must be a dynamic individual who can work under pressure, takes pride completing a task to a high standard and is able to work flexibly to cover the needs of the service.
Single Point of Access provides a single number reach for multiple services allowing patients to access the Adult Community Service quickly. Our goal is to provide an excellent patient pathway.
Services
Services are covered from 08:00 - 18:00 over 7 days working on a rotational basis
Shift start times 8:00, 9:00 & 10:00 - all worked on a rotational basis
Flexible working available
Agile working options available, once training completed
Providing contact centre telephone and administration support for all Community Services
Experience of a busy office environment and handling a high volume of telephone calls is essential. You must also be computer literate.
Ability to work as team and be an excellent communicator
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
**Benefits we offer to you**:
Between 27-33 days of annual leave plus bank holidays
NHS pension scheme membership
Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
NHS Staff discounts
Cycle to work scheme
Salary finance - for loans, savings, budget planning and tips on managing debt
Stockport Credit Union
- for local financial advice
Main Responsibilities
Being the first point of contact for patients
Booking appointments for our patients accessing the Community Adult Services
Contacting patients
- showing great telephone etiquette and customer care
Build rapport with patients and peers
Prioritising tasks - showing organisation and flexibility
Input confidential information onto various I.T. systems
Be familiar with a full range of clerical tasks and be able to undertake specific duties. Completing various administration tasks to a high standard on daily basis
Ensuring appointment capacity is maximised
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
