IT Service Desk Apprentice

2 months ago


London, United Kingdom Action West London Full time

Join our team as an IT Service Desk Apprentice and embark on a Level 3 Information Communication Technician Apprenticeship, a comprehensive work-based qualification that combines practical training and academic study.

As an IT Service Desk Apprentice, your responsibilities will include:

- Being the first point of contact for internal customers seeking technical assistance via phone and other available methods.
- Conducting remote troubleshooting using diagnostic techniques and relevant questions.
- Documenting troubleshooting steps and resolution notes in detail using ServiceNow.
- Escalating unresolved incidents to the Tier 2 support team, providing comprehensive notes on troubleshooting steps taken.
- Determining the best solution based on user-provided issue details and guiding users through the problem-solving process.
- Providing on-site deskside support as required.
- Providing timely follow-ups and updates to end users regarding the status of ongoing tickets and support efforts.
- Installing and maintaining computer hardware and peripherals.
- Imaging and configuring computer equipment for internal customers.
- Creating and reviewing knowledge base articles to support the IT Service Desk team and end users.
- Assisting with project work as needed.
- Fulfilling other assigned duties.

What to expect when you join our firm:

- Hybrid working arrangements and reasonable accommodations.
- Generous holiday policies.
- Excellent health and wellbeing benefits, including corporate membership to ClassPass.
- Paid volunteer time to engage with the community.
- Support for professional development courses, tuition reimbursement, and more.
- Inclusive approach to Diversity, Equity, and Inclusion.
- Maternity/paternity leave benefits and family services.
- Complimentary subscription to Headspace, the mindfulness app.
- Employee events, networking opportunities, and social activities.
- Lunch allowance for use within our subsidized onsite canteen.

**Required Skills**:

- Problem-solving approach.
- Patience.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to prioritize and plan workload.
- Teamwork.
- Basic knowledge of Ethernet networks and Wi-Fi topology.
- Ability to identify, diagnose, and resolve IT incidents and requests.

Preferred Skills:

- Experience working with ServiceNow.
- Knowledge of ITIL methodologies.
- Experience configuring mobile devices (iOS and Android).
- Understanding of Microsoft SCCM.

Potential for Growth:

- Mentorship opportunities.
- Leadership development programs.
- Regular training sessions.
- Career development services.
- Continuing education courses.

Join our team as an IT Service Desk Apprentice and embark on a rewarding career path with ample opportunities for growth and professional development.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £25,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, HA0: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you in Wembley or the London Borough of Brent?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in London, HA0

Reference ID: AWL/Tech-2023



  • London, United Kingdom Just IT Recruitment Full time

    Join an international wealth management company! **Key Duties**: **Business** - To ensure the Firm’s I.T. infrastructure functions smoothly both in London and the branch offices - To make recommendations for improvement where appropriate - To be the expert in own area of specialisation - To provide flexible staff cover when required **Technical** - To be...


  • London, United Kingdom QA Apprenticeships Full time

    **Employer description**: Based in London and Manchester, Keybridge IT supplies IT support and services to over 2,500 users throughout the UK, Europe, Asia and the US. We ensure that costs are kept low, whilst maintaining an exceptionally high level of service with a personal touch. As a certified Microsoft Partner, we have a close working relationship...


  • London, United Kingdom Peel Hunt LLP Full time

    **Level 3 Information Communication Technician** **Title: IT Service Desk Apprentice** **Company: Peel Hunt LLP** **Full Address: 7th Floor, 100 Liverpool St, London EC2M 2AT** **Weekly Hours Worked: 37.5 hours per week** **Salary: £19,000** **About the company**: Peel Hunt - A leading UK investment bank. We combine expert research and distribution, a...


  • London, United Kingdom Peel Hunt Full time

    **Level 3 Information Communication Technician**: **Company: Peel Hunt LLP** **Full Address: 7th Floor, 100 Liverpool St, London EC2M 2AT** **Weekly Hours Worked: 37.5 hours per week** **Salary: £19,000** **About the company**: Peel Hunt - A leading UK investment bank. We combine expert research and distribution, a range of investment banking services...


  • London, United Kingdom ESTIO TRAINING Full time

    Wetherby - Posted 3 hours ago **Retail Response** **Level 3 Information Communication Technician**: **Company: Retail Response** **Full Address: Unit 20 Sandbeck Park, Sandbeck Lane, Wetherby LS22 7TW** **Weekly Hours Worked: Monday-Friday 9:00 to 5:30.** **Salary: £13,000 PA** **About the company**: Retail Response specialise in the provision of...

  • Service Desk Manager

    2 weeks ago


    London, United Kingdom Just IT Full time

    Are you wanting to expand your abilities and grow with a fantastic company in a diverse industry? Read below for an amazing opportunity... About the Company Our client has been a leading provider of IT Support and Managed Services within London since 2004. They provide a comprehensive range of enterprise level IT solutions to a range of clients from...


  • London, United Kingdom Proactive IT Full time

    10277BRM £40k - 45k per year + (6 month FTC) IT Service Desk Specialist (FTC) 5 days onsite in London Join our global client as a Senior Service Desk Specialist, where you’ll play a crucial role in showcasing your technical prowess. If you posses the following technical skills, please apply: **Technical Skills**: Proven experience on a busy Service...


  • London, United Kingdom Proactive IT Full time

    10368SR £45k - 55k per year + bonus + benefits Service Desk Team Leader We are working in partnership with a new customer of ours. They are a fantastic organisation, steeped in history in the financial services sector. ABOUT THE OPPORTUNITY We are looking for a Service Desk Manager to lead a team of circa 4 individuals providing a blend of Level 1 and...


  • London, United Kingdom Air-IT Full time

    **Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...


  • London, United Kingdom Just IT Full time

    Are you looking for an exciting new role? About the Company A prestigious Cyber Solutions company is looking for a Team Leader to join their growing team. This is an amazing opportunity to work in a fast paced, collaborative environment. They are looking for a proactive individual who is able to deal with technicalissues in a pressurised environment while...


  • London, United Kingdom Air IT Limited Full time

    We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.  We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...


  • Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    IT Service Desk Manager Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure excellent service delivery Responsible and accountable for the...

  • Ict Apprentice

    6 days ago


    London, United Kingdom Just IT Recruitment Full time

    A leading London IT services company are looking for somebody to join their busy IT helpdesk. The role offers variety in the tasks from day to day. This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, Networking and Hardware. **Key Duties**: - Learning and becoming proficient in Support Desk I.T...


  • London, United Kingdom Air IT Limited Full time

    We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.  Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our...


  • London, United Kingdom Just IT Recruitment Full time

    Are you looking for an exciting new role? **About the Company**: A prestigious Cyber Solutions company is looking for a Team Leader to join their growing team. This is an amazing opportunity to work in a fast paced, collaborative environment. They are looking for a proactive individual who is able to deal with technical issues in a pressurised environment...


  • London, United Kingdom Estio Training Full time

    **Level 3 Information Communications Technician** **Weekly Hours Worked**:Monday to Friday, 9.00am - 17.30pm. **About the company**: Clear is a privately owned commercial insurance broker employing over 460 staff from twelve offices around the UK. We have grown rapidly since our establishment in 2001 to become one of the top independent brokers in the UK...


  • London, United Kingdom UK Civil Service Full time

    Job summaryHave you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you�re passionate about technology and ready to lead a high performing team, this could be your next move.At FCDO Services, we...


  • City of London, United Kingdom Just IT Full time

    Are you looking for a the next step in your career? About the Company One of the world's leading Global Executive Search firms is looking for an experienced 1st/2nd line support engineer to join their team as a Senior Service Desk Engineer supporting a full range of IT Infrastructure solutions. The company is currently undergoinga large cloud migration which...

  • Head of Service Desk

    1 month ago


    London, United Kingdom IT Talent Solutions Full time

    Head of Service Desk/Support EMEA As a key member of our global technology team, you will be responsible for managing the Helpdesk teams in both the UK and Europe, ensuring a seamless delivery of customer service excellence in a financially regulated environment. Your primary objective will be to understand the business needs thoroughly and provide...


  • London, United Kingdom vertex-it-solutions Full time

    Join a Leading Global MSP as a 2nd Line Service Desk Engineer! Position: Join a Leading Global MSP as a 2nd Line Service Desk Engineer! Position: 2nd Line Service Desk Engineer - HybridReporting to: Service Desk Team Leader Are you a tech-savvy problem solver with a passion for cutting-edge technology? Our client, ranked among the top 10 Managed Service...