IT Service Desk Manager

3 weeks ago

Beckenham Greater London, United Kingdom Vertex IT Solutions Ltd Full time
IT Service Desk Manager Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure excellent service delivery Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation 2-3+ years of Service Desk management experience in a busy MSP environment 5+ years of Support Engineer experience at 1 st , 2 nd

and/or 3 rd

line support 3+ years experience in leading a team of technical support engineers, in server, network, and cloud technologies Proven Operational and technical knowledge and experience in Implementing support call resolution and completing known fix / workarounds where appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience in delivering ITIL Service Desk Objectives in a service management capacity, against financial returns Amazing customer service and communication skills, both written and verbal - displays commitment to resolving problems as quickly as possible, communicating with customer and internal staff at all times Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a successful, high performing team Excellent operational experience, in a multi-million pound business, with proven skills of awareness, and customer activity, and risk. Ability to demonstrate and ensure the team hold a Can-do, customer-focused attitude, willing to tackle any issues and resolve to seek solutions wherever possible Proven excellent people team leadership and management skills Good overall understanding and broad knowledge of emerging IT systems and technologies Proven experience in Design, implementation, and improvement of ITIL v3 Service Delivery Desirable: ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master Advanced Windows Server, Cloud and networking technical support and project experience ISO 27001 understanding at an operational level ITIL v3 Service Delivery qualifications in detailed knowledge of Project Management skills. Prince2, PMBOX, PMP, PMI Ability to motivate and drive team members forward to reach goals Operational Ability to think outside the box, reactive, and proactively in the best interest of the customer Strong desire to succeed and develop, and maintain at highly performing team Ability to communicate technically to non-technical audiences

TPBN1_UKTJ

  • IT Service Desk Manager

    4 weeks ago

    Beckenham, United Kingdom Vertex IT Solutions Ltd Full time

    IT Service Desk ManagerRole:To manage and own the Service Desk function of the IT Services Division within the CompanyTo ensure the performance of IT support services to customers within contractually agreed metricsWork with all departments, and all customers on a personal basis, to ensure excellent service deliveryResponsible and accountable for the daily...

  • IT Service Desk Manager

    3 weeks ago

    Beckenham, United Kingdom Vertex IT Solutions Ltd Full time

    IT Service Desk ManagerRole:To manage and own the Service Desk function of the IT Services Division within the CompanyTo ensure the performance of IT support services to customers within contractually agreed metricsWork with all departments, and all customers on a personal basis, to ensure excellent service deliveryResponsible and accountable for the daily...

  • Service Desk Manager

    4 weeks ago

    Beckenham, United Kingdom vertex-it-solutions Full time

    Title: Service Desk Manager Location: Office based - Principal location Kent but may be required to work at other company customer sites. Reporting to: Service Operations Manager ___________________________________________________________________________________ Role: To manage and own the Service Desk function of the IT Services Division within the...

  • Service Desk Manager

    4 weeks ago

    London, United Kingdom Just IT Full time

    Are you wanting to expand your abilities and grow with a fantastic company in a diverse industry? Read below for an amazing opportunity... About the Company Our client has been a leading provider of IT Support and Managed Services within London since 2004. They provide a comprehensive range of enterprise level IT solutions to a range of clients from...

  • Service Desk Engineer

    1 week ago

    London, United Kingdom Bench IT Full time

    Service Desk Engineer, W10, O365, AD, Intune Our client operates in the specialist business insurance market and have a new opportunity for a 1st line IT Support Engineer. This is an opportunity for an experienced 1st Line Support Technician to join an organisation on a 12-month fixed contract term to provide IT support to c300 across the UK and global...

  • Service Desk Team Leader

    3 weeks ago

    London, United Kingdom Proactive IT Full time

    10368SR £45k - 55k per year + bonus + benefits Service Desk Team Leader We are working in partnership with a new customer of ours. They are a fantastic organisation, steeped in history in the financial services sector. ABOUT THE OPPORTUNITY We are looking for a Service Desk Manager to lead a team of circa 4 individuals providing a blend of Level 1 and...

  • Service Desk Specialist

    2 months ago

    London, United Kingdom Proactive IT Full time

    10277BRM £40k - 45k per year + (6 month FTC) IT Service Desk Specialist (FTC) 5 days onsite in London Join our global client as a Senior Service Desk Specialist, where you’ll play a crucial role in showcasing your technical prowess. If you posses the following technical skills, please apply: **Technical Skills**: Proven experience on a busy Service...

  • Service Desk Team Leader

    2 days ago

    London, United Kingdom Air IT Full time

    **Service Desk Team Leader** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...

  • Service Desk Team Leader

    2 weeks ago

    London, United Kingdom Air IT Full time

    **Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...

  • Service Desk Team Leader

    2 weeks ago

    London, United Kingdom Air-IT Full time

    **Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...

  • Service Desk Team Leader

    5 days ago

    London, United Kingdom Air IT Full time

    **Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...

  • Service Desk Manager

    3 weeks ago

    Greater London, United Kingdom La Fosse Full time

    Reporting to the Head of Tech, your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business.Applying for this role is...

  • Service Desk Manager

    3 weeks ago

    Greater London, United Kingdom La Fosse Full time

    Reporting to the Head of Tech, your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business.You will provide technical...

  • Service Desk Manager

    3 weeks ago

    Greater London, United Kingdom La Fosse Full time

    Reporting to the Head of Tech, your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business.You will provide technical...

  • Service Desk Manager

    3 weeks ago

    Greater London, United Kingdom La Fosse Full time

    Reporting to the Head of Tech, your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business. You will provide...

  • Service Desk Manager

    3 weeks ago

    Greater London, United Kingdom La Fosse Full time

    Reporting to the Head of Tech, your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business.You will provide technical...

  • Service Desk Team Leader

    3 weeks ago

    London, United Kingdom Just IT Full time

    Are you looking for an exciting new role? About the Company A prestigious Cyber Solutions company is looking for a Team Leader to join their growing team. This is an amazing opportunity to work in a fast paced, collaborative environment. They are looking for a proactive individual who is able to deal with technicalissues in a pressurised environment while...

  • Service Desk Engineer

    3 days ago

    London, United Kingdom Technet IT Recruitment Limited Full time

    **Service Desk Engineer** **London Onsite** **Salary package up to £34,000** Service Desk Engineer required to join a well-known arm of the government in London. You will be providing support to a wide range of clients and will have a real passion for problem solving. **Some of what you will be doing**: - Answering inbound calls - Loggins tickets -...

  • Service Desk Team Leader

    2 weeks ago

    London, United Kingdom Air IT Limited Full time

    We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.  We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...

  • Service Desk Team Leader

    2 weeks ago

    London, United Kingdom Air IT Limited Full time

    We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.  We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...